Quality Control Officer (SPM holder are welcome)

J&T Express; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider in Klang City is seeking a Quality Control Officer to handle client inquiries, coordinate order fulfillment, and analyze quality performance data. Candidates with an SPM or equivalent and proficient in English and Mandarin are encouraged to apply. The role requires strong attention to detail and excellent analytical skills. Join our dynamic team and contribute to our growth.

Qualifications

• SPM (or equivalent) qualification are welcome to apply.
• Excellent attention to detail and strong analytical skills.
• Proficient in problem-solving and root cause analysis.
• Good command of Microsoft Excel for basic data analysis.
• Comfortable working both independently and as part of a team.

Responsibilities

• Act as the primary point of contact for clients and handle inquiries.
• Coordinate with internal teams for timely and accurate order fulfillment.
• Prepare weekly and monthly quality performance dashboards.
• Monitor and update order status in the system.
• Handle and resolve customer complaints efficiently.

Skills

Attention to detail

Analytical skills

Problem-solving

Communication in English

Communication in Mandarin

Communication in Bahasa Malaysia

Microsoft Excel

Education

SPM or equivalent

Tools

Excel

Google Sheets

Job description

Quality Control Officer (SPM holder are welcome)

Act as the primary point of contact for clients, handling inquiries, order status updates, and service issues.

Coordinate with internal teams (e.g., inbound, inventory, outbound) to ensure timely and accurate order fulfillment.

Monitor and update order status in the system; communicate delays or issues proactively to customers.

Prepare and send daily, weekly, or monthly reports to clients as required.

Handle and resolve customer complaints efficiently (CCTV checking), ensuring a high level of satisfaction and service recovery.

Prepare weekly and monthly quality performance dashboards including:

• Order accuracy rate (%)
• Return reasons summary
• Non-performance root cause analysis

Use Excel or Google Sheets to analyze QC data and highlight repeat issues or underperforming SKUs/processes.

Share QC insights during internal operations review meetings or with client service teams.

Requirements:

• SPM (or equivalent) qualification are welcome to apply.
• Excellent attention to detail and strong analytical skills.
• Proficient in problem-solving and root cause analysis.
• Proficient in English, Mandarin and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Good command of Microsoft Excel for basic data analysis.
• Comfortable working both independently and as part of a team.

About us

J&T EXPRESS (MALAYSIA) SDN. BHD.

J&T EXPRESS (MALAYSIA) SDN. BHD. is a leading logistics provider, specialising in express delivery services across Malaysia. With a focus on innovation, efficiency and exceptional customer service, we are committed to being the preferred choice for businesses and individuals alike. Join our dynamic team and be a part of our continued growth and success.

Apply now to become our next Quality Control Officer!