Quality & Continuous Improvement Manager

Hitachi Vantara Corporation; Petaling Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Fachmann für Qualitätsmanagement, der die Effizienz und Kundenzufriedenheit durch Prozessverbesserungen steigern möchte. In dieser Rolle werden Sie die Qualitätssicherung leiten, strategische Initiativen zur kontinuierlichen Verbesserung umsetzen und eng mit verschiedenen Abteilungen zusammenarbeiten, um sicherzustellen, dass die höchsten Qualitätsstandards eingehalten werden. Sie werden die Stimme des Kunden in die Geschäftsprozesse integrieren und durch Schulungen und Coaching zur Entwicklung des Teams beitragen. Wenn Sie eine Leidenschaft für Qualität und kontinuierliche Verbesserung haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Pläne

Versicherungsleistungen

Urlaubsprogramme

Vorsorgefonds

Qualifications

• Erfahrung in Qualitätssicherung und kontinuierlicher Verbesserung erforderlich.
• Verständnis von ISO 9001:2015 und breites Wissen über Qualitätsmanagement.

Responsibilities

• Entwicklung und Verbesserung von Geschäftsprozessen zur Steigerung der Effizienz.
• Überwachung von Qualitätsmetriken und Implementierung von Korrekturmaßnahmen.

Skills

Qualitätsmanagement

Projektmanagement

Datenanalyse

Stakeholder-Management

Kommunikationsfähigkeiten

Education

Bachelor-Abschluss

Tools

Microsoft Office 365

Six Sigma

7 QC & 8-D Tools

5S

Kaizen

Job description

Description

Business information:

Hitachi Energy's Grid Integration business unit has delivered over 4,000 projects in the past 15 years. Our portfolio covers a wide range of transmission and substation applications, facilitating reliable and efficient system integration of the future digital electric network with minimal environmental impact.

We provide integrated systems, solutions, and services across our DC and AC fields, including HVDC, Substations, FACTS, and Grid and Power Quality solutions like offshore wind connections and semiconductors. We also offer Power Consulting for key energy system segments such as renewables, transmission, distribution, and e-transportation solutions.

The opportunity:

This role focuses on Business Process Quality, aiming to develop, identify, analyze, and improve existing general business processes (non-manufacturing). Responsibilities include applying process definition, improvement, and design methodologies to enhance quality, reduce costs, boost efficiency and productivity, and increase customer satisfaction. The role involves developing documentation such as business requirements, functional specifications, process maps, and gap analyses. It also includes planning and implementing quality assurance and compliance processes, supporting training and change management activities, and collaborating with project management and project quality teams to ensure project success in quality, supplier, and customer satisfaction. Advising the BU Operations Manager on high-quality risks during project execution is also part of the role.

How you’ll make an impact:

• You will promote behavioral change to improve performance through programs and initiatives, addressing barriers to change, and designing the Quality & Continuous Improvement functions by influencing key stakeholders like senior management. You will support strategy deployment to align with product line strategies.

• You will ensure the Voice of the Customer is integrated into the business by utilizing feedback processes such as surveys and complaint resolution, challenging management with customer feedback, and coaching teams to evaluate risks and solutions from a customer perspective. You will work to prevent mistakes and defects, ensuring quality requirements are met, and drive process management to deliver consistent results while minimizing variation and maximizing efficiency. You will perform assessments and audits to improve processes, leveraging risks, failures, and non-conformances.

• You will establish and maintain effective internal control systems, monitor and report quality metrics, and ensure corrective actions are implemented. You will deploy continuous improvement strategies using methodologies like L6S, aligning projects and initiatives with organizational goals. You will oversee corrective and preventive actions, track progress through KPIs, and manage the Quality Management System (QMS) including external certifications.

• You will lead the deployment of process management across the organization, develop and implement quality tools, analyze KPIs, and ensure conformance with regulations. You will support staffing, development, and leadership of the local Quality & CI team, providing training, mentoring, and coaching to build talent within your location. Living Hitachi Energy's core values of safety and integrity is essential.

Your background:

• Bachelor’s degree required.

• Experience in quality assurance/control, project management, and business process improvement, data analysis.

• Understanding of ISO 9001:2015, broad quality assurance and control knowledge, ability to work independently and collaboratively.

• Knowledge of Taiwanese business manners, excellent presentation and communication skills in Mandarin and English (TOEIC 800+ preferred).

• Familiarity with Six Sigma, 7 QC & 8-D tools, 5S, Kaizen; GB or BB certification is a plus. Proficiency in Microsoft Office 365 tools.

• Strong stakeholder management skills.

More about us:

We offer comprehensive benefits supporting your wellbeing and development, including medical plans, provident fund, insurance, leave programs, and more. Benefits are subject to plan rules, and additional information will be provided during recruitment.

Qualified individuals with disabilities may request accommodations during the application process via our website. We are committed to accessibility and inclusion.