Quality Assurance Manager - North Asia

The Arnott's Group; Petaling Jaya; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading food company in Petaling Jaya is seeking a Quality Assurance Manager to oversee quality and food safety across North Asia. The successful candidate will have at least 7 years of experience in food quality assurance, including 3 years in a managerial role. Fluency in English and Mandarin is essential, and knowledge of GFSI audit standards is preferred. This full-time role entails collaborating with various teams to ensure compliance and drive continuous improvement.

Qualifications

• Minimum 7 years in Food Quality Assurance within food manufacturing.
• At least 3 years in a managerial role.
• Fluent in English and Mandarin.

Responsibilities

• Lead quality oversight across North Asia.
• Manage consumer complaints and drive improvements.
• Collaborate with teams on product launches.

Skills

Quality Assurance

Food Safety Standards

Leadership

Analytical Skills

Problem-Solving Skills

Stakeholder Communication

Education

BSc in Food Science or related field

Tools

Quality Management Systems

GFSI Audit Standards

Job description

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THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIA

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.

Position based in Petaling Jaya.

Main Responsibilities:

A regional quality leadership role responsible for delivering Quality and Food Safety Excellence across the North Asia region, covering Japan, Hong Kong, Taiwan, and Greater China (GC). This role ensures systems, standards, and product compliance requirements are met consistently across all markets and supply partners. The position serves as a key interface between commercial teams, manufacturing partners, and quality authorities.

• Quality Oversight Across North Asia: Lead and manage all quality issues involving Supply Base Partners (co-manufacturers, suppliers, vendors, distributors, and third-party warehouses). Ensure compliance with The Arnott’s Group and Campbell’s Quality and Food Safety policies.
• Consumer & Customer Complaints: Lead investigation, root cause analysis, and resolution of consumer/customer complaints. Ensure timely responses, trend analysis, and drive continuous improvement.
• Cross-functional Technical Support: Collaborate with R&D, Commercial, and Supply Chain teams on new product launches, packaging updates, and issue resolution related to quality performance.
• Policy and Procedure Development: Establish and maintain regional QA procedures for quality risk management across co-manufacturers and third-party warehouses.
• Regulatory Support (Quality-Related Only): Maintain awareness of relevant local food safety laws and engage authorities as needed for product quality incidents, product holds, or recalls.
• Other Quality Leadership Responsibilities: Participate in training, internal capability building, and continuous improvement initiatives across the region

Key Requirements For Successful Applicant:

• Minimum BSc in Food Science, Food Technology, or related field.
• Minimum 7 years in Food Quality Assurance within the food manufacturing industry, with at least 3 years in a managerial role. Regional experience covering Japan, Hong Kong, Taiwan, or China is preferred.
• Strong knowledge of international GFSI audit standards (FSSC22000, SQF)
• Certified Lead Auditor for internal and external audits
• Solid experience in complaint handling, supplier quality management, and co-manufacturer oversight
• Familiar with Greater China (GC) and Japan food safety laws and quality-related regulatory requirements
• Strong analytical and problem-solving skills
• Knowledge of production methods for products such as biscuits, soups, sauces, or similar food categories
• Fluent in English and Mandarin (both written and verbal).
• Proficiency in Japanese is an added advantage.
• Able to work independently and cross-functionally with teams across different countries
• Approachable, open-minded, and effective in stakeholder communication
• Team player who builds strong internal and external relationships
• Adaptable, proactive, and solutions-focused

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Food and Beverage Services and Food and Beverage Manufacturing

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