Quality Assurance Manager-EN

CAE; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

CAE is seeking a Quality Assurance Specialist to ensure compliance with safety standards and manage quality systems within the aviation training environment. The role includes conducting audits, managing training quality, and developing policies, requiring a bachelor's degree in Aviation or related fields, along with certifications in Quality Management Systems.

Benefits

Flexible working hours

Training and professional development

Qualifications

• Minimum 3 years experience in quality assurance within aviation.
• Proven experience in maintaining quality frameworks.
• Expertise in regulatory requirements.

Responsibilities

• Establish and provide quality assurance for compliance.
• Conduct training to maintain safety standards.
• Participate in audits and corrective actions.

Skills

Quality Assurance

Regulatory Compliance

Quality Management Systems

Lean Six Sigma

Risk Management

Project Management

Communication

Problem Solving

Analytical Skills

Education

Bachelor’s degree in Aviation or related field

Professional Certifications in Quality Management Systems

Tools

Quality Management Software

Document Control Systems

Data Analysis Tools

Job description

About This Role

Job purpose:

Ensure safety in all processes and tasks, promptly reporting any potential hazards. Comply with CAAM, NAA, customer, and organizational requirements, and develop or update internal policies and procedures as needed. Address threats to requirement achievement and identify improvement opportunities. Consider potential consequences and resource availability when planning changes. Conduct training to impart necessary knowledge to employees. Protect documented information from unintended alteration, ensuring availability, legibility, and proper retention or disposal with access control.

Conduct self-governance and gather feedback to maintain adherence to requirements and performance monitoring, implementing corrective actions as needed. Participate in internal and external audits, assisting in closing audit findings. Communicate updates and feedback to relevant stakeholders to meet customer satisfaction and expectations. Engage in CAE and inter-department programs/trainings to promote organizational alignment, collaboration, and teamwork. Consistently practice and demonstrate CAE culture.

Duties And Responsibilities

• Establish an independent quality system and provide quality assurance set-ups to ensure conformance to the organization MTOE and compliance with the requirements of CAAM.
• Responsible to the Head of Engineering Training on quality matters and has direct access to the Accountable Manager in the event of any reported discrepancy not adequately attended to.
• To develop the MTOE and ensure all changes to the Exposition and associated manual(s) and document(s) are notified immediately to the CAAM.
• Implementation of a Compliance Monitoring Program (CMP) in which, conformance with all procedures is reviewed at regular intervals, and any observed non-conformance or poor standards are brought to the attention of the person concerned via his/her manager.
• Ensuring all corrective action necessary for eliminating non-compliance from the responsible person, and ensuring that these corrective actions are initiated and, when completed, are efficient and meet their intended purpose.
• Ensuring that the Accountable Manager is informed of any reported discrepancy not being adequately addressed or requiring intervention, as necessary.
• To make recommendations to the Accountable Manager, Head of Engineering Training and Chief Examiner on modifications and improvements to the training program and examination process.
• To participate in the selection of Instructors, Knowledge Examiner & Practical Assessor to ensure they possess the necessary qualifications & to issue authorization.
• To review and discuss the overall quality performance during the Management Review Meeting held quarterly.
• Represent CAE Engineering Training to consult and liaise with CAAM, and relevant Authorities on engineering training quality matters and deviation to the agreed process in this MTOE.
• Additionally, hold role as Engineering instructor and:
  
  

i)Conduct CAE Controlled Course (CCC) as per the Master Roster and to the policy established in this Exposition.

ii)Develop and revise training document (MTP, TN&IP, SPTL) as assigned.

iii)The delivery of training appropriately in accordance with the authorisation held and the policy of this Exposition. Always maintain high standard of instructional technique.

Qualifications And Skills

Educational Qualifications

• Bachelor’s degree / diploma in Aviation, Engineering, Quality Management, Industrial Management, or a related field.
• Professional Certifications in Quality Management Systems (QMS), such as ISO 9001:2015 Lead Auditor, Six Sigma, or equivalent certifications.
  
  

Experience

Minimum 3 years experiences in quality assurance or quality control within an aircraft maintenance, technical or maintenance training environment inclusive instructional experience.

• Proven experience in developing and maintaining Quality and Safety (QS) frameworks within a regulated industry, preferably aviation.
• Experience in auditing and compliance, including leading internal and external audits.
  
  

Skills

• Familiarity with regulatory requirements related to aviation training and compliance.
• Expertise in developing, implementing, and maintaining QMS according to ISO standards.
• Proficiency in using Quality Management Software and tools such as SharePoint, document control systems, and data analysis tools.
• Strong knowledge of Lean Six Sigma methodologies and root cause analysis.
• Ability to develop and implement risk management plans and conduct risk assessments.
• Proficiency in planning, conducting, and leading internal and external audits.
• Effective leadership and team management skills.
• Strong project management capabilities.
• Skills in aligning quality objectives with organizational goals.
• Ability to work under pressure and manage multiple priorities in a dynamic environment.
• Excellent communication skills, both written and verbal, with the ability to convey complex quality concepts to various stakeholders.
• Strong interpersonal skills to foster a culture of continuous improvement and collaboration across the organization.
• Proficiency in managing customer interactions and enhancing customer satisfaction.
• Strong problem-solving skills for conducting root cause analysis and implementing corrective actions.
• Analytical skills to identify improvement opportunities and implement effective solutions.
• Attention to detail to ensure the accuracy and completeness of quality documentation and records.
  
  

Working Conditions

• Predominantly office-based with occasional travel to training sites and regulatory bodies.
• Regular interaction with various departments and stakeholders to ensure alignment with quality standards.
• Standard working hours, typically 40 hours per week.
• Flexibility to work additional hours as needed, especially during audits, reviews, or when addressing critical quality issues.
• Mostly sedentary work, with some requirements to move around the office and training facilities.
• May involve occasional lifting of files, documents, and equipment related to quality assurance activities.
• Occasional travel to audit sites, regulatory bodies, and training locations.
• May require travel to attend conferences, workshops, and professional development programs.
• Must adhere to all organisational safety policies and procedures.
• Ensure compliance with all relevant regulations and standards, including maintaining confidentiality and data security.
  
  

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]