Quality Assurance Manager (Education)

MVC Resources; Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading academic institution is looking for a Quality Assurance (QA) Manager to enhance quality and compliance frameworks. This role is crucial in ensuring adherence to Malaysian regulatory standards while fostering academic excellence and operational efficiency. Responsibilities include compliance management, audit preparations, stakeholder engagement, and staff training.

Qualifications

• Minimum of 5 years of experience in higher education quality assurance.
• Familiar with MQA policies and ISO quality systems.
• Experience in managing audits and accreditation processes.

Responsibilities

• Ensure compliance with MQA, MoHE, and regulatory frameworks.
• Lead internal and external audits; manage accreditation processes.
• Develop and refine quality assurance policies and procedures.

Skills

Leadership

Communication

Analytical skills

Detail-oriented

Education

Bachelor’s degree in Education

Quality Management

Master's degree (preferred)

Tools

MQA/MQF framework training

ISO 9001 auditing

Job description

Petaling Jaya, Malaysia | Posted on 07/01/2025

Our client is seeking an experienced Quality Assurance (QA) Manager to lead and oversee the implementation of academic quality and compliance frameworks across the university. This role plays a key part in ensuring our institution adheres to regulatory standards, improves academic performance, and enhances operational excellence.

Key Responsibilities:

Quality & Compliance Management:

Ensure all academic and operational practices comply with the Malaysian Qualifications Agency (MQA), Ministry of Higher Education (MoHE), and other relevant authorities.

Audit & Accreditation:

Lead internal and external audit preparations, manage MQA documentation, and oversee program accreditation and re-accreditation processes.

Policy Development:

Develop, review, and refine quality assurance policies, procedures, and manuals to support academic excellence and operational consistency.

Monitoring & Evaluation:

Monitor key performance indicators (KPIs), oversee course reviews, and support SETARA and MyRA rating exercises. Provide strategic recommendations for continuous improvement.

Stakeholder Engagement:

Act as a key liaison with regulatory bodies and collaborate with internal stakeholders—including deans, faculty, and operations teams—to ensure quality standards are met and maintained.

Training & Capacity Building:

Conduct workshops and training to enhance staff understanding of quality assurance practices, regulatory requirements, and internal standards.

Strategic Support:

Assist senior management in strategic planning, performance improvement initiatives, and special projects related to academic quality and institutional development.

Requirements:

Bachelor’s degree in Education, Quality Management, or a related field (Master’s preferred).

Certifications: Training in MQA/MQF frameworks, ISO 9001 auditing, or internal quality audits (e.g., IRCA-certified) is a plus.

Minimum of 5 years of relevant experience in higher education quality assurance or academic compliance.

Familiar with MQA policies, ISO quality systems, and national audit requirements.

Strong leadership, communication, and analytical skills.

Detail-oriented, with the ability to manage multiple priorities and tight deadlines.

Experience in managing audits, accreditation processes, and policy writing is essential.