QUALITY ASSURANCE MANAGER

AURELIUS HOSPITAL PAHANG; Kuantan; On-site; MYR 40,000 - 60,000; Full time

Job summary

A healthcare facility in Pahang is seeking a Quality Assurance Coordinator to oversee quality control processes and manage internal audits. The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience in quality assurance or healthcare management, alongside familiarity with MSQH and ISO 9001 standards. This role is crucial for maintaining the quality and compliance of hospital procedures.

Qualifications

• Bachelor's degree in a related field such as healthcare or science.
• 2+ years of experience in quality assurance or healthcare management.
• Familiarity with MSQH and ISO 9001 standards.

Responsibilities

• Process requests for new or changed procedures.
• Control documents to ensure they are the latest version.
• Plan and evaluate the Internal Quality Audit Programme.
• Close non-compliance issues identified during audits.
• Manage incidents and near misses per hospital policies.

Skills

Quality assurance

Quality control

Healthcare management

ISO 9001 knowledge

MSQH accreditation knowledge

Education

Bachelor's degree in healthcare or science

Job description

Overview

• To ensure all requests made by the Requesting Department for new or changed procedures are processed for management’s approval and ensure distribution of manuals/latest versions of policies and procedures to the recipients in a timely manner.
• To ensure all documents (Policies, SOPs, WIs, and Forms) are properly controlled to ensure they are the latest version.
• To plan, develop, coordinate, execute and evaluate the Internal Quality Audit Programme (ISO & MSQH Audit) to ensure an efficient and effective audit exercise.
• To ensure the status of non-compliance and partial compliance identified during the self-assessment/audit are closed.
• To ensure incidents and near misses are handled and managed in accordance with the hospital policies and procedures.

Requirements

• Bachelor's degree in a related field such as healthcare or science
• At least 2 year(s) of working experience in quality assurance, quality control or healthcare management is highly valued
• Familiarity with quality standards like the Malaysian MSQH accreditation standards and the ISO 9001 quality management system is essential