Quality Assurance Analyst

Tech Mahindra; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Tech Mahindra is seeking a full-time Quality Assurance Analyst to join their team in Cyberjaya. The role involves performing quality audits, providing feedback on performance, and collaborating with team leaders to enhance service quality. A minimum of 4 years of experience along with Mandarin and conversational English proficiency is required.

Qualifications

• Minimum 4 years of relevant work experience required.
• Mandarin proficiency (listening, speaking, reading, writing) + conversational English (B1 level) is expected.

Responsibilities

• Perform random audits based on sampling to gauge quality.
• Provide constructive feedback on quality performance.
• Develop action plans to address issues and improve processes.

Skills

Attention to Detail

Problem Solving

Communication

Team Collaboration

Job description

Tech Mahindra is hiring a full-time Quality Assurance Analyst in Cyberjaya, Selangor. Apply now to be part of our team.

Job Summary:

• Availability to work:
  • Monday to Sunday: Morning and Afternoon shifts
• Minimum 4 years of relevant work experience required
• Expected salary: RM5,000 - RM8,000 per month

Applications are open to candidates based in Malaysia. Only shortlisted individuals will be contacted.

• Language requirements: Mandarin proficiency (listening, speaking, reading, writing) + conversational English (B1 level)
• Location: WFO in Cyberjaya, Tech Mahindra ICT Services, Jalan Impact, Cyberjaya, 63000, Selangor
• Shifts: Morning shift (7am - 4pm) or Afternoon shift (4pm - 1am), shift allowance for afternoon shift provided
• Working days: Monday to Sunday with 2 days off weekly

Key Responsibilities:

• Perform random audits based on sampling to gauge quality and customer experience
• Provide immediate and constructive feedback on quality performance
• Maintain high levels of process and production knowledge
• Adapt quickly to meet or adjust audit goals
• Work closely with team leaders on employee performance regarding quality
• Participate in internal and external calibration sessions
• Escalate issues impacting service quality to the reporting manager
• Conduct weekly meetings with production staff to discuss gaps and trends
• Develop action plans to address issues and improve processes
• Build and maintain good working relationships within the team
• Track and endorse completion of corrective actions
• Validate errors identified by External QAs and manage disputes if applicable
• Assist with special projects and perform other duties as assigned