Quality Analyst - Penang

Teleperformance USA; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the customer support sector is seeking a QA Analyst to enhance service quality. This role involves conducting data analysis, performing quality evaluations, and acting as a Subject Matter Expert. Candidates with proficiency in English and Cantonese and who can start immediately are preferred, with flexible work shifts offered.

Qualifications

• Minimum 1 year of experience as QA in a call center.
• Proficiency in English & Cantonese is essential.
• Able to start work immediately preferred.

Responsibilities

• Conduct root cause and data analysis.
• Perform QA evaluations per client requirements.
• Act as a Subject Matter Expert for QA evaluations.

Skills

Data analysis

QA evaluations

English proficiency

Cantonese proficiency

Education

Bachelor’s degree or equivalent diploma

Job description

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Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

Main Requirements:

• Bachelor’s degreeorequivalent diplomain any discipline
• Candidate must be able to work onrotational shift(3 shift / 5 working days)
• Minimum 1 years’ experienceas QA in call center
• Must be proficiency inEnglish & Cantonese in terms of written, reading and speaking
• Able tostart work immediatelyis preferred.