Quality Analyst- KYC-Mandarin

Tech Mahindra; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic role at Tech Mahindra seeking a QA professional skilled in KYC processes. Candidates must possess proficiency in Mandarin and English and have a diploma or relevant IT experience. The role involves conducting audits, providing feedback, and collaborating with teams to enhance service quality.

Qualifications

• 1 to 2 years of relevant experience as QA in KYC process.
• Proficiency level in Mandarin and fluency in English.
• Ability to provide constructive feedback based on quality performance.

Responsibilities

• Perform random audits based on agreed sampling for quality performance.
• Conduct weekly meetings with production employees to discuss gaps.
• Develop action plans to address identified trends and resolve issues.

Skills

Mandarin Language Proficiency

English Language Proficiency

Quality Assurance in KYC process

Education

Diploma in IT or comparable IT professional experience

Job description

About Us: -

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

About Role: -

To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.

Must have: -

Mandarin Language Proficiency (Read / Write / Speak)

Relevant Experience 1 to 2 years as QA in KYC process

• Proficiency level in Mandarin language including listening, speaking, reading and writing, & fluency level in English language.
• Perform random audit based on the agreed sampling to gauge quality performance and overall understanding of customer experience
• Provide immediate and constructive feedback based on observed quality performance
• Maintain a high level of production and process knowledge
• Fast and flexible in meeting goal/ adjusted goals in terms of audits
• Work closely with TLs on their production employees’ performance in terms of quality
• Attend and participate in Internal and External calibration
• Escalate issues or any situation that could adversely impact the quality of service provided to the reporting manager
• Conduct weekly huddles/meetings with production employees to discuss gaps and trends
• Develop action plans to address identified trends and resolve issues to better improve processes and procedures in a timely manner.
• Establish a good working relationship with the team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Endorse and track completion of Corrective Actions
• Validate errors captured by External QAs and send disputes, if applicable
• Assist
• Special Projects and performing other duties as assigned

Qualification:- Diploma, IT education or comparable IT professional experience

”Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.”