Quality Analyst - KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated QA professional to join their dynamic team. This role involves ensuring quality standards in a fast-paced call center environment, conducting thorough data analysis, and providing valuable insights to enhance service delivery. The ideal candidate will possess strong proficiency in both English and Cantonese, enabling effective communication and collaboration. With a focus on continuous improvement, you will play a key role in problem prevention and quality assurance evaluations. If you are ready to make a significant impact and thrive in a rotational shift environment, this opportunity is perfect for you.

Qualifications

• Minimum 1 year experience as QA in call center.
• Proficiency in English and Cantonese required.

Responsibilities

• Conduct root cause and data analysis for quality assurance.
• Act as escalation point for process questions and issues.

Skills

English proficiency

Cantonese proficiency

Data analysis

Problem-solving

Education

Bachelor’s degree or equivalent diploma

Job description

Qualifications

Main Requirements:

• Bachelor’s degreeorequivalent diplomain any discipline
• Candidate must be able to work onrotational shift(3 shift / 5 working days)
• Minimum 1 years’ experienceas QA in call center
• Must be proficiency inEnglish & Cantonese in terms of written, reading and speaking
• Able tostart work immediatelyis preferred.

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects