Quality Analyst

Tech Mahindra; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a detail-oriented Quality Analyst with at least 3 years of experience in the BPO/IT sector. Candidates must possess excellent proficiency in Mandarin and English (B1 or higher) along with strong analytical skills. The role involves monitoring customer interactions, providing feedback, and ensuring adherence to quality standards within a supportive work environment that offers competitive salaries and benefits.

Benefits

Competitive salary package

Shift allowance

Car parking allowance

Attractive medical and health benefits

Career growth opportunities

Qualifications

• 3+ years’ experience in Quality role in BPO/IT environment.
• Proficient in Mandarin (reading, writing, speaking) – mandatory.
• English proficiency at B1 level or higher.

Responsibilities

• Monitor and evaluate customer interactions.
• Provide feedback and coaching to improve performance.
• Identify process gaps and recommend improvements.

Skills

Mandarin proficiency

Analytical skills

Observation skills

English proficiency

Job description

Location: Cyberjaya (Work from Office)

Contract Type: 12-Month Renewable Contract

Working Hours: Rotational Shifts between 7:00 AM – 1:00 AM (Any 5 days/week with 2 days off)

Shift Timings:

• Morning Shift: 7:00 AM – 4:00 PM
• Afternoon Shift: 4:00 PM – 1:00 AM

What We Offer:

• Competitive salary package
• Shift allowance
• Car parking allowance
• Attractive medical and health benefits
• Career growth opportunities in a supportive work culture

Job Summary:

We are looking for a detail-oriented Quality Analyst with excellent Mandarin communication skills and at least 3 years of experience in a BPO/IT call center environment. A background in KYC or compliance-based processes is preferred.

Key Responsibilities:

• Monitor and evaluate customer interactions
• Provide feedback and coaching to improve performance
• Identify process gaps and recommend improvements
• Maintain QA documentation and audit reports
• Support calibration sessions with stakeholders
• Ensure adherence to quality standards and policies

Key Requirements:

• 3+ years’ experience in Quality role in BPO/IT environment
• Proficient in Mandarin (reading, writing, speaking) – mandatory
• English proficiency at B1 level or higher
• Prior experience in KYC or compliance is an advantage
• Strong analytical and observation skills
• Flexible to work in rotational shifts

If you meet all the requirements outlined for this role, we encourage you to apply(Please note that only shortlisted candidates will be contacted)

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.