QA Staff Engineer

Jabil; Penang; On-site; MYR 100,000 - 167,000; Full time

Job summary

Jabil in Penang, Malaysia seeks Direct Quality Engineers to support global customer accounts with high efficiency, integrity and enthusiasm. You will represent the quality function of technical support across internal teams and manufacturing.

You will lead QA initiatives, recruit and mentor engineers, set measurable goals, improve processes, and ensure timely documentation and compliance across global programs.

Qualifications

• Bachelor’s degree required; 7+ years in quality engineering or equivalent.
• Experience leading QA teams and processes.
• Strong knowledge of APQP and process improvements.

Responsibilities

• Recruit and interview Quality Engineers/Technicians.
• Coach QA staff in interviewing and hiring processes.
• Set measurable goals and drive team performance across units.
• Develop and maintain QA plans for global product introductions.
• Coordinate documentation and corrective action efforts across accounts.

Skills

Quality Engineering

Leadership

Interviewing

Education

Bachelor’s degree

Tools

QA Plans

APQP

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

SUMMARY
Direct Quality Engineers in operating within area of assigned responsibilities with a high level of efficiency, integrity and enthusiasm, striving to achieve excellence in all endeavors. Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

• Recruit and interview Quality Engineers and Technicians.
• Coach Quality Engineers/Technicians in the interviewing/hiring process.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.

Performance Management:

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Quality Engineering Manager, Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

• Provide communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from team members.
• Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction

• Know and understand the campus strategic directions.
• Define, develop and implement Quality Engineering strategies, which contribute to the campus strategic directions.
• Provide regular updates to Quality Engineering Manager on the execution of the strategy.

Cost Management:

• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to Assistant Test Engineering Manager on cost and cost trends.

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Develop and maintain QA plans and timeliness of global new product introductions utilizing Advanced Product Quality Planning and Process Optimization specific to the customer.
• Provide support for all quoting activities by participation in initial process design, development, and implementation phases.
• Evaluate and provide input to inspection processes via inspection aids and instruction guidelines.
• Support all global training programs specific to their customer by development and implementation of specialized training sessions for all applicable functions.
• Develop appropriate systems for document storage, access and review pertaining to global customer accounts.
• Review all supplies, internal, and customer discrepancies, coordinate and track the effectiveness of corrective/proactive action efforts.
• Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.
• Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.
• Participate in the vendor survey activities as applicable. Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts.
• Interface with all departments as applied to the Policies and Procedures.
• Provide insight and assistance of implementing and maintaining Process Improvement and Optimization concentrating on proactive methodologies.
• Assist in driving the standardization of manufacturing processes of global customer accounts.
• Interface and provide technical support on quality issues with the customer as needed.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS

Bachelor’s degree required and seven years related experience; or equivalent combination of education and experience.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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