QA (Mon-Fri)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Petaling Jaya is seeking a Quality Assurance Assistant. The role involves assisting in quality audits and documenting findings. Candidates must hold at least a diploma, have experience in customer service or quality assurance, and be proficient in English. Benefits include training, annual leave, and a 5-day work week.

Benefits

Training provided

Language allowance

Annual leave

Medical leave

EPF/SOSCO

Qualifications

• Minimum Diploma in any field; degree holders are an added advantage.
• Previous experience in customer service, quality assurance, or call center environment is compulsory.
• Proficient in English C1 (spoken and written).
• Strong analytical skills with the ability to spot errors and inconsistencies.
• Able to provide constructive feedback in a clear, respectful, and professional manner.

Responsibilities

• Assist in Quality Audits and support the QA team.
• Accurately record identified issues and submit reports.
• Offer improvement suggestions based on audit findings.
• Assist in identifying knowledge gaps and optimizing training materials.
• Follow up on suggested improvements and employee performance.
• Ensure confidentiality and accuracy of all QA documents.
• Comply strictly with the company's quality standards.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Education

Diploma in any field

Degree in any field

Job description

Job Responsibility

• Assist in Quality Audits â Support the QA team in reviewing call recordings, chat logs, and emails to ensure they meet company standards.
• Documentation & Reporting â Accurately record identified issues, organize data, and submit reports to the QA supervisor or training team.
• Provide Feedback & Suggestions â Offer improvement suggestions based on audit findings to help enhance service quality.
• Support Training Improvements â Assist the training team in identifying knowledge gaps and optimizing training materials accordingly.
• Track Action Plans â Follow up on suggested improvements and employee performance to ensure continuous quality enhancement.
• Maintain Record Accuracy â Ensure confidentiality and accuracy of all QA documents, scorecards, and feedback reports.
• Adhere to QA Policies & Procedures â Comply strictly with the companyâs quality standards and review processes.
  
  

Job Requirements

• Education: Minimum Diploma in any field. Degree holders are an added advantage.
• Experience: Previous experience in customer service, quality assurance, or call center environment is compulsory.
• Language Proficiency:
• Proficient in English C1 (spoken and written).
• Ability to understand customer interactions and provide clear feedback.
• Attention to Detail: Strong analytical skills with the ability to spot errors and inconsistencies in communication.
• Communication Skills: Able to provide constructive feedback in a clear, respectful, and professional manner.
  

Job Benefits

• Provided training
• Provided language allowance
• 5 working days (Mon-Fri;7am-4pm MYT)
• Near to public transport
• Annual leave/Medical leave
• EPF/SOSCO