QA Department Manager

BOSCH HOME COMFORT MALAYSIA SDN. BHD.; Bandar Baru Bangi; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Medical

Dental

Leave Entitlement

Job summary

Bosch Home Comfort Malaysia Sdn. Bhd. seeks a senior quality assurance leader to own the entire quality management system, ensuring products meet international standards and customer expectations from design to final inspection.

You will lead QA across global and local teams, drive defect reduction, cost prevention, and compliance with ISO/IATF audits, while implementing advanced testing, data analytics dashboards, and preventive actions throughout manufacturing and supplier networks.

Qualifications

• Degree in Engineering and 12-15 years of quality experience in appliance/HVAC/electronics manufacturing.
• 5+ years leading a QA organization with ISO auditing certification.
• Strong knowledge of APQP/PPAP/FMEA/SPC/8D and supplier quality management.

Responsibilities

• Define, implement, and continuously improve the quality management system to ensure product quality and compliance.
• Lead cross-functional teams to address nonconformities and drive preventive actions.
• Coordinate with internal and external stakeholders for quality reporting and audits.
• Mediate quality conflicts with data-driven reasoning and global standard adherence.
• Identify new methods to improve product quality and reduce scrap, rework, and warranty costs.

Skills

Quality management

ISO auditing

APQP/PPAP/FMEA/SPC/8D

Supplier quality

Data analytics

Cross-functional collaboration

Quality improvement

Training teams

Education

Engineering degree

Tools

Quality testing systems

Data dashboards

Audit software

Job description

Responsible for ensuring that all products leaving the company meet the required quality standards. This role oversees the entire quality assurance function—from setting up quality controls, inspecting materials and final goods, managing customer complaints, to ensuring the company follows international quality regulations.

RESPONSIBILITIES

Ensuring product quality, compliance, and customer satisfaction by defining, implementing, and continuously improving the quality management system.

Contributes to business outcomes by reducing defects, preventing quality-related costs, and maintaining compliance with internal Bosch standards and external regulatory requirements.

Influences cross-functional business decisions through quality data, audits, and risk assessments impacting manufacturing, engineering, and supplier performance.

Communicates with a diverse set of internal and external stakeholders.

Internal stakeholders:

Global Quality Teams – alignment with global standards, process harmonization, quality reporting.

Manufacturing, Engineering, R&D – addressing nonconformities, quality planning, preventive actions.

Supply Chain & Purchasing – supplier evaluation, incoming quality issues.

Management Team – quality performance updates, risk reporting, strategic recommendations.

External stakeholders:

Customers – handling complaints, audits, and quality expectations.

Certification bodies – ISO/IATF audits and compliance.

Suppliers – quality audits, corrective actions.

Mediate quality conflicts with data-driven reasoning and global standard adherence.

Continuously identify new methods to improve product quality, reduce defects, and enhance operational efficiency. Implementing new testing methods, digital quality tools, data analytics dashboards, automated inspection systems.

Driving a culture of quality, training teams on new quality standards or methodologies (e.g., 8D, FMEA, SPC).

Proposing cost effective preventive measures to reduce scrap, rework, and warranty costs.

Innovation impacts multiple dimensions simultaneously and often requires cross-functional alignment and global approval.

Supporting local or regional quality-related continuous improvement initiatives.

REQUIREMENTS

Degree in Engineering.

12-15 years of quality experience in appliance/HVAC/electronics manufacturing, 5+ years leading a QA organization, certified in ISO auditing.

Strong knowledge of APQP/PPAP/FMEA/SPC/8D, experienced in supplier quality and customer complaint management, with proven success in reducing COPQ, improving process capability and leading quality transformation projects in a multinational environment.

Awareness of country-specific regulations or customer-specific industry requirements.

Cultural sensitivity when handling global escalations, customer communication, and supplier discussions.

Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd. In Malaysia, Bosch is active in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has three manufacturing sites and research and development offices in Penang, producing automotive electronics, power tools and steering systems, and soon a fourth plant with a final testing centre for sensors and semiconductors. In 2020, Bosch Malaysia generated consolidated sales of RM 518.4 million (108.1 million euros), and currently employs more than 4,000 associates.

Robert Bosch Semiconductor Manufacturing Penang Sdn. Bhd. Plant is Bosch Group’s newest expansion in Malaysia a semiconductor test site in Batu Kawan Penang. The construction has begun in May 2021 and first series of production to commence in 2023. With the long-term forecasts for growth of semiconductor component quantities, coupled with the front-end production in Bosch’s Dresden facility in Germany, capacity expansion is required for the back-end production, which is the final testing phase of semiconductors and sensors. PgP5 will primarily focus on the final testing of components manufactured at Bosch Automotive Electronics’ fab in Dresden, Germany. The plant will also house R&D and training facilities.

Bosch in Malaysia is a part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life”.

Perks and benefits

• Medical
• Dental
• Leave Entitlement e.g: Annual Leave, Medical Leave