PTP Operations Specialist

FrieslandCampina; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Procurement and Invoice Processing professional. The role involves managing purchase requisitions, resolving invoice discrepancies, and optimizing procurement processes. Candidates will support system queries and ensure compliance with corporate policies while collaborating across departments.

Responsibilities

• Processing indirect materials and services purchasing requests in Coupa/SAP PtP system.
• Supporting invoice mismatch resolution related to price discrepancies.
• Monitoring indirect blocked invoice trends and initiating elimination projects.

Job description

Procurement and Invoice Processing Role

This role involves processing and sourcing purchase requisitions according to procurement policies, sourcing guidelines, and ICF framework.

Key responsibilities include:

1. Processing of indirect materials and services purchasing requests in Coupa/SAP PtP system.
2. Supporting invoice mismatch resolution related to price discrepancies.
3. Monitoring indirect blocked invoice trends, analyzing root causes, and initiating elimination projects with relevant departments.
4. Providing first-line support for PtP system questions via ServiceNow tickets.
5. Maintaining system cleanliness and data consistency.
6. Acting as the SPOC for stakeholders and managing the company's procurement process.
7. Processing invoices in compliance with corporate policies, guidelines, and SLAs with OpCos.
8. Supporting daily workload management for invoice processing with medium/high complexity.
9. Ensuring tasks are executed within the internal control framework.
10. Identifying shortcomings in current methods and proposing or implementing improvements.
11. Serving as an authorized user for PtP systems within the GBS center.
12. Completing all Month-End Close (MEC) tasks within the designated timeline.
13. Resolving escalations from suppliers and OpCos.
14. Collaborating across functions and maintaining communication with colleagues, OpCos, and suppliers.
15. Contributing to departmental strategy development and annual planning based on Procure to Pay expertise.

Projects and Process Optimization

Responsibilities include:

1. Identifying bottlenecks in processes, proposing improvements, and tracking implementation.
2. Participating actively in the PtP community to resolve cross-team issues and optimize end-to-end processes.