PSP Digital and Comms Intern

UNHCR - United Nations High Commissioner for Refugees; Kuala Lumpur; On-site; MYR 17,000 - 26,000; Full time

Benefits offered by this job

Internship allowance

Visa support

Job summary

UNHCR Malaysia is seeking a digitally focused intern to support donor recruitment and digital communications across email, web, mobile, and social channels. You will help optimize engagement and donations through content adaptation and analytics, working closely with the PSP team.

The role involves producing digital assets, planning ads and events, and coordinating with external partners to maximize campaign impact in Malaysia.

Qualifications

• Recent graduate or current student in a university/college program; eligible within two years of applying.
• Completed at least two years of undergraduate studies in a field relevant to UNHCR work.
• Note: immediate family of UNHCR staff are not eligible for internship.

Responsibilities

• Review, digitize, schedule and adapt web content from UNHCR perspectives to enrich emails, websites, mobile and social platforms targeting donors and prospects.
• Analyze user journeys and social media insights to optimize engagement and conversion, then implement to boost acquisition and engagement programs.
• Produce, consolidate and coordinate digital assets between UNHCR offices and external partners to ensure campaign efficiency.
• Plan and organize digital advertisements, fundraising and communications events to generate brand awareness and funding for UNHCR.
• Assist agencies in determining promotional tactics to increase web traffic and engagement, including coordinating events and influencers.

Skills

Digital and social media management

Photo/video editing

Microsoft Office 365

Education

Recent graduate / current student

Two years undergraduate studies

Tools

Canva

Capcut

Adobe Creative Suite

Job description

Deadline for Applications

November 12, 2026

Hardship Level

(not applicable for home-based) A (least hardship)

Family Type & Staff Member / Affiliate Type

(not applicable for home-based) Family Staff Member / Affiliate Type Internship

Target Start Date

2026-12-01

Terms of Reference & Organizational Context

UNHCR, the UN Refugee Agency, launched Private Sector Partnerships (PSP) activities in Malaysia in 2017 with the aim to secure financial contributions from individual donors, corporations, and foundations. The development of this market was taken to broaden the organization’s supporter base and establish a sustainable source of income from the private sector within Malaysia. Ultimately, this will enable UNHCR to offer even greater support to refugees and other persons of concern, currently benefiting over 200,000 refugees in Malaysia. As of 2022, UNHCR Malaysia has garnered the support of over 50,000 individual donors, a significant majority of whom contribute on a monthly basis. The Donor Recruitment program involves engaging in face‑to‑face fundraising efforts that compellingly present UNHCR's mission to the public and seek financial support from individual donors to support UNHCR programs across Malaysia and globally. In response to the growing number of supporters, PSP Malaysia also introduced a Donor Loyalty programme in 2020, focusing on fostering strong donor relations, cultivating loyalty, and supporting the donor development program.

Position

This position will take up duties arising from digital donor recruitment and digital communication activities. The incumbent's role, in relation to this requirement, is to support the expansion of UNHCR PSP programme in Malaysia, making use of all possible opportunities that may arise through various fundraising activities.

Duties and responsibilities

• Assist in reviewing, digitizing, scheduling and adapting web content from UNHCR local and global perspectives to enrich the content and interactions of emails, web sites, mobile and social media platforms (organic and paid) i.e. Facebook, Instagram, YouTube and etc., which target donors and prospects, in order to leverage the awareness, engagement, and optimize donation performance to meet with the programs’ objectives.
• Assist in analyze and provide user journeys, mobile and social media insights, and to optimize the engagement and conversion performance and then execute the implementation to increase the acquisition and engagement programmes;
• Assist in producing, consolidate and coordinate all digital assets between UNHCR offices and external to ensure programs' execution efficiency and effectiveness in order to meet the campaigns objectives;
• Assist in planning and organising digital advertisements, fundraising & communications-focused events and other activities to generate brand awareness and funding for UNHCR.
• Assist in agencies determining the promotional tactic to increase web traffic and engagement that meet the programs’ objectives and conversions; including assisting on organising events and coordination with influencers.

Minimum qualifications required

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.
• NOTE: An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.

Desirable qualifications and skills

• Proficiency in Microsoft Office 360 (Excel, Words, PowerPoint and Outlook).
• Familiar with digital and social media management.
• Experience in photo/video editing using Canva, Capcut or Adobe Creative Suite.

Conditions

• It is a full/part-time role with working hours starting from 9.00am to 6:00pm Monday to Friday (40 hours per week).
• The successful candidate will be assigned to support the team in Kuala Lumpur, Malaysia.
• Obtaining and renewing current visas and residence permits including all associated costs, are the primary responsibility of the intern. UNHCR may assist by providing supporting documentation if needed.
• Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
• Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

Standard Job Description

• Required Languages: English, Malay
• Desired Languages:
• Additional Qualifications:
• Skills:
• Education Certifications:
• Work Experience:
• Other information: This position doesn't require a functional clearance Remote No

Eligibility and Diversity

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

About UNHCR

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

Eligibility of International Professional (P) category

According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to [e-mail].

For former UNHCR colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account.