PS&S Application Support Expert

Novartis Farmacéutica; Selangor; Hybrid; MYR 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support P&O processes and services. This role involves coordinating data analysis and evaluating services to drive continuous improvement. You will collaborate with diverse teams globally, providing guidance and support in implementing standards and processes. With a focus on proactive problem-solving and resourcefulness, you will play a crucial role in enhancing operational efficiency. Join a community committed to making a difference in patients' lives and be part of a forward-thinking organization that values innovation and inclusivity.

Qualifications

• 3+ years of experience in Workday data changes and reporting.
• Ability to navigate ambiguity and collaborate with diverse teams.

Responsibilities

• Support operationalizing P&O strategic objectives and processes.
• Handle service requests, troubleshoot issues, and assist in evaluations.

Skills

Data Analysis

Excel

Workday Data Management

Creative Problem-Solving

Collaboration

Proactive Learning

Education

Bachelor’s Degree

Tools

SAP P32

Job description

Location: Selangor #LI Hybrid

About the role:

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes, services, and continuous improvement within scope.

Responsibilities:

1. Support the team in operationalizing P&O strategic objectives.
2. Provide support and advice in implementing processes and standards for all P&O services, including services, processes, and continuous improvement. Offer guidance and assistance to customers/users through consulting and training. Assist in identifying and planning P&O services.
3. Handle standard service requests, answer questions, resolve problems if possible, or support problem resolution by collaborating with higher support levels or experts. Perform user administration tasks such as access management.
4. Track service requests, troubleshoot issues, analyze error messages, and questions. Support periodic cost and efficiency analyses to meet productivity goals. Assist in personnel cost budgeting and control.
5. Support evaluation of services, processes, and continuous improvements within scope.
6. Contribute to P&O services projects at the country or BU level.

Minimum Requirements:

• Bachelor’s Degree or equivalent.
• At least 3 years of experience, preferably in Workday data changes.
• Experience in reporting and Excel.
• Skilled in collaborating with diverse teams and functions globally.
• Ability to navigate ambiguity easily.
• Proactive and resourceful with quick learning abilities.
• Creative problem-solving skills.

Desired Skills:

• Experience in SAP P32 (HR module).

Why Novartis:

Helping people with disease and their families requires more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more

Join our Novartis Network:

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Functional Area: Human Resources

Job Type: Full-time

Employment Type: Regular

Shift Work: No

Novartis is committed to building an inclusive, diverse work environment that reflects the communities we serve.