PS&S Application Support Expert

Healthcare Businesswomen’s Association; Selangor; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An innovative organization is seeking a dedicated professional to enhance P&O processes and services. This role involves coordinating data analysis, supporting the implementation of processes, and driving continuous improvement initiatives. The ideal candidate will possess a Bachelor's degree and have at least 3 years of experience, particularly in Workday data changes. You will work collaboratively with diverse teams while demonstrating creativity and resourcefulness in problem-solving. Join this forward-thinking team to make a significant impact within the organization and contribute to its success in delivering exceptional HR services.

Qualifications

• 3+ years of experience in Workday data changes.
• Proficient in reporting and Excel.

Responsibilities

• Support operationalizing P&O strategic objectives.
• Assist with problem resolution and customer support.

Skills

Workday data changes

Reporting

Excel

Collaboration

Problem resolution

Data Privacy

Employee Experience

HRIS

HR Operations

Onboarding

Education

Bachelor’s Degree or equivalent

Tools

SAP P32 (HR module)

Job description

Job Description Summary

Location: Selangor #LI Hybrid

About the role:

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes, services, and continuous improvement within scope.

Job Description

Major accountabilities:

1. Support the team in operationalizing P&O strategic objectives.
2. Provide support and specific advice in implementing processes and standards for all P&O services aspects (e.g., services, processes, continuous improvement) and assist with problem resolution and customer support through consulting and training.
3. Handle standard service requests, answer inquiries, and support problem resolution by collaborating with higher support levels or experts.
4. Perform user administration tasks such as access management.
5. Track service requests, troubleshoot issues, analyze error messages, and support periodic cost and efficiency analyses to meet productivity goals.
6. Assist in personnel cost budgeting and control.
7. Support evaluation of services, processes, and continuous improvement initiatives.
8. Contribute to P&O Services projects at the country or business unit level.

Minimum requirements

• Bachelor’s Degree or equivalent.
• At least 3 years of experience, preferably in Workday data changes.
• Experience in reporting and Excel.
• Ability to collaborate with diverse teams and functions globally.
• Ability to navigate ambiguity effectively.
• Demonstrates proactiveness and resourcefulness; quick to grasp new concepts.
• Shows creativity in resolving issues.

Desired Skills

• Experience in SAP P32 (HR module).

Skills Desired

• Curiosity, Data Privacy, Employee Experience, HRIS, HR Operations, HR Service Delivery, Human Resource Management, Human Resources, Identity Access Management, Onboarding, Payroll, SDM.