PS&S Application Support Expert

Novartis; Selangor; Hybrid; MYR 60,000 - 85,000; Full time

Job summary

A leading company in healthcare is looking for an individual to support P&O processes, focusing on data analysis and continuous improvement. In this role, you'll help implement and evaluate processes while collaborating with diverse teams globally. Ideal candidates should have a Bachelor's degree and at least 3 years of relevant experience in Workday data management.

Qualifications

• Minimum 3 years of experience in Workday Data changes.
• Experience in reporting and Excel.
• Ability to navigate ambiguity.

Responsibilities

• Support operational conversion of P&O strategic objectives.
• Handle standard service requests and resolve problems.
• Support periodic cost and efficiency analyses.

Skills

Collaboration

Data Analysis

Problem Solving

Proactiveness

Creativity

Education

Bachelor’s Degree or equivalent

Tools

Workday

Excel

SAP P32

Job description

About The Role

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Summary

Location: Selangor Hybrid

About The Role

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

About The Role

Major accountabilities:

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level
  
  

Minimum Requirements

• Bachelor’s Degree or equivalent.
• At least 3 years of Experience preferably in Workday Data changes.
• Experience in reporting and excel.
• Skilled in collaborating with diverse teams and functions globally.
• Ability to navigate ambiguity with ease.
• Demonstrates proactiveness and resourcefulness. Quick to grasp new concepts.
• Shows creativity in resolving issues
  
  

Desired Skills

• Experience in SAP P32 (HR module)
  
  

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

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