PROTEGE - Retail Banking & Customer Relationship

Maybank; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Structured coaching and mentorship

Hands-on exposure to sales andcustomer

Professional development and career |

Real business experience with one of A

Opportunities to grow confidence and沟通

Job summary

Maybank's PROTÉGÉ Programme invites fresh graduates to build a career at ASEAN's leading financial institution in Kuala Lumpur. You will meet customers, understand their needs, and recommend suitable banking products.

The programme provides structured coaching, hands-on sales and customer engagement experience, plus professional development to accelerate your career. Graduates from all disciplines are welcome; strong communication in English and Bahasa Malaysia is preferred, with a pathway to

Qualifications

• Bachelor's degree in any discipline from a recognized institution.
• Fresh graduates encouraged to apply.
• Proficient in English and Bahasa Malaysia.
• Strong communication and interpersonal skills.
• Customer-focused with sales mindset.

Responsibilities

• Meet and engage with customers from diverse backgrounds.
• Understand customer needs and recommend banking products.
• Build strong customer relationships and deliver excellent service.
• Support business growth through sales and customer acquisition.
• Achieve individual and team sales targets with mentorship.
• Participate in learning and development programmes throughout placement.
• Maintain compliance with policy and regulatory requirements.
• Contribute to a high-performance culture with professionalism.

Skills

Customer Service

Sales

Communication

Interpersonal

Negotiations

Problem-Solving

Networking

Active-Listening

Time Management

Time-ma

Teamwork

Education

Bachelor's Degree in any discipline

Job description

Job Description

Ready to Build a Career That Puts You at the Heart of People, Business & Success?

Maybank proudly supports the PROTÉGÉ Programme, a national talent initiative championed by the Government of Malaysia to develop future-ready graduates and empower young Malaysians with meaningful industry experience.

If you're someone who enjoys connecting with people, achieving goals, influencing decisions, and helping customers find solutions that truly fit their needs, this opportunity is for you.

Why Join Us

At Maybank, you won't just learn about banking. You'll learn how to build relationships, create opportunities, and make an impact.

You will receive

• Structured coaching and mentorship from experienced professionals
• Hands‑on exposure to sales and customer engagement
• Professional development and career readiness training
• Real business experience with one of ASEAN's leading financial institutions
• Opportunities to grow your confidence, communication and commercial skills

What You'll Be Doing

• Meet and engage with customers from diverse backgrounds
• Understand customer needs and recommend suitable banking products and solutions
• Build strong customer relationships and deliver exceptional service
• Support business growth through sales and customer acquisition activities
• Work towards individual and team performance targets with guidance from experienced mentors
• Participate in learning, coaching and development programmes throughout your placement

Who We're Looking For

You might be the perfect fit if you are:

• A fresh graduate seeking meaningful career exposure
• Passionate about meeting and interacting with people
• Energetic, driven and goal-oriented
• Interested in sales, business development or customer engagement
• Eager to learn and willing to step out of your comfort zone
• Strong communicator with a positive attitude
• Someone who embraces challenges and thrives in a fast‑paced environment

Preferred Fields Of Study

Graduates from all disciplines are welcome to apply, especially those from:

• Business Administration
• Marketing
• Finance & Banking
• Economics
• Human Resource Management
• Entrepreneurship
• Communications
• Psychology
• Customer Experience Management
• Retail Management

This Isn't Just Another Graduate Programme

• Learn from industry experts
• Develop valuable sales and relationship management skills
• Build a powerful professional network
• Accelerate your career with Malaysia's leading financial institution

Turn your passion for people into a rewarding career.

Join the Maybank PROTÉGÉ Programme and start building the future you deserve.

Job Responsibilities

• Build and maintain meaningful relationships with customers by understanding their financial needs and providing excellent customer service.
• Promote and recommend suitable banking products and solutions that align with customers' goals, lifestyles, and financial requirements.
• Support customer acquisition and portfolio growth initiatives through proactive engagement and business development activities.
• Achieve individual and team sales targets through effective relationship management, with structured coaching and guidance provided throughout the programme.
• Deliver a positive customer experience by addressing enquiries, resolving issues, and ensuring timely follow‑up on customer requests.
• Participate in sales campaigns, branch activities, roadshows, and customer engagement initiatives to increase product awareness and business growth.
• Collaborate with branch and business teams to identify opportunities, generate leads, and contribute to overall business objectives.
• Continuously enhance product knowledge, sales techniques, and industry awareness through training, coaching, and on‑the‑job learning opportunities.
• Maintain compliance with the Bank's policies, procedures, and regulatory requirements in all customer interactions and business activities.
• Contribute to a high‑performance culture by demonstrating professionalism, accountability, and a strong commitment to achieving results.

Job Skills

• Customer‑Service
• Sales
• Communication
• Interpersonal
• Negotiations
• Problem‑Solving
• Networking
• Active‑Listening
• time-ma
• Time-Management
• Teamwork

Job Requirements

• Malaysian citizen.
• Aged 27 years old and below at the time of application.
• Bachelor's Degree in any discipline from a recognized institution.
• Fresh graduates are encouraged to apply.
• Passionate about interacting with people and building meaningful relationships.
• Strong interest in sales, customer engagement, and business development.
• Results‑oriented with the drive to achieve individual and team targets.
• Excellent communication and interpersonal skills.
• Self‑motivated, adaptable, and eager to learn in a fast‑paced environment.
• Positive attitude with a strong customer‑centric mindset.
• Able to work independently as well as collaboratively in a team environment.
• Proficient in English and Bahasa Malaysia. Additional language proficiency will be an added advantage.
• Willing to undergo structured training, coaching, and development programmes throughout the placement.

Preferred Attributes

• Outgoing and confident personality.
• Strong influencing and relationship‑building skills.
• Resilient and comfortable engaging with customers from diverse backgrounds.
• Demonstrates initiative, accountability, and a growth mindset.
• Keen to build a long‑term career in banking, sales, and customer relationship management.