Property Management & Customer Relations Executive

Talentcloud.ai; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Malaysia is seeking a Property Management & Customer Relations Executive. This role involves supporting property management and customer relations strategies, coordinating Vacant Possession activities, and enhancing community engagement. The ideal candidate should possess a relevant diploma or degree, have strong communication skills in Bahasa Malaysia and English, and demonstrate a proactive problem-solving ability. Fresh graduates are encouraged to apply, though prior experience in the construction or property industry is preferred.

Qualifications

• Fresh graduates are encouraged to apply, experience preferred.
• Familiarity with Malaysian property legislation, especially the Strata Management Act.
• Ability to read and interpret basic building plans.

Responsibilities

• Provide administrative support for property management strategies.
• Coordinate Vacant Possession activities including inspections and communications.
• Perform site visits and inspections across assigned projects.

Skills

Organizational skills

Proactive problem-solving

Customer-first attitude

Excellent communication

Education

Diploma/Advanced Diploma/Bachelor's Degree in Property Management

Job description

Property Management & Customer Relations Executive

I. Property Operations & Compliance Management

• Provide comprehensive administrative and operational support to the Manager to ensure effective execution of property management and customer relations strategies across all development projects.
• Ensure full compliance with the Strata Management Act and Housing Development Act throughout the property management process, particularly during Vacant Possession (VP).
• Manage end-to-end issuance of Letters of Award (LOAs) to vendors, contractors, and service providers during the VP stage, ensuring adherence to company procedures and required approvals.
• Process and verify invoices related to property management, track payment status, and coordinate with the Finance Department to ensure timely and accurate payments.

II. Customer Relations & Defect Management

• Coordinate all Vacant Possession (VP) activities including unit inspections, key handovers, and customer communication.
• Act as the primary contact for homeowner inquiries and defect complaints, managing communication channels professionally (calls, emails, e-tickets).
• Monitor, manage, and assign e-tickets to relevant teams, ensuring timely progress updates and satisfactory closure.
• Conduct customer follow-ups to assess satisfaction levels and elevate complex or unresolved issues to the Manager with full documentation and recommendations.

III. Site & Stakeholder Management

• Perform site visits and inspections across assigned projects, working closely with site staff, contractors, and technical teams to resolve maintenance and quality issues promptly.
• Assist in organizing and executing Annual General Meetings (AGMs), preparing reports, presentations, and all required documentation.
• Support the Manager in addressing queries and concerns from homeowners, Joint Management Bodies (JMB), and Management Corporations (MC) professionally and promptly.
• Maintain accurate and well-organized documentation of all property management and customer relations activities, particularly during the VP period.
• Prepare timely reports, presentations, and documentation as required by the Manager or internal/external stakeholders.
• Recommend and implement improvements to optimize operational efficiency, strengthen processes, and enhance customer satisfaction.

V. Community Engagement

• Plan, organize, and execute community events for purchasers, whether within individual communities or the broader LBS Group.

Job Requirements:

• Possess a Diploma/Advanced Diploma, Bachelor's Degree, Professional Certificate, or equivalent in Property Management, Facilities Management, or related fields.
• Fresh graduates are encouraged to apply, though experience as an Executive in the Construction/Property industry is preferred.
• Familiar with key Malaysian property legislation, especially the Strata Management Act.
• Able to read and interpret basic building plans and layouts.
• Excellent command of written and spoken Bahasa Malaysia and English for professional communication with customers, vendors, and government authorities.
• Strong organizational skills, high attention to detail, proactive problem-solving ability, and a customer-first attitude.
• Preference will be given to Non-Muslim candidates to ensure operational coverage and team balance during major religious holidays, supporting continuous service delivery.