Property Management Assistant Manager/ Manager

Eastern & Oriental Berhad; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prestigious property management firm in Penang is seeking a Property Management Assistant Manager/Manager to oversee daily operations related to property development projects. The ideal candidate will manage customer feedback, monitor building defects, and conduct inspections. A Bachelor's degree in a related field and at least 4 years of experience in facilities management are required. This position offers a chance to contribute to a legacy of exceptional living experiences.

Qualifications

• 4+ years experience in managing high rise facilities and customer service.
• Experience in defects rectification is an advantage.
• Knowledge of Building Maintenance and Strata Management Act.

Responsibilities

• Manage daily operations related to property development project issues.
• Attend to owners' feedback in compliance with service standards.
• Monitor documentation on building defects and collaborate with departments.
• Conduct pre-handover inspections.
• Organise Pre-VP briefings to resolve handover issues.

Skills

Strong interpersonal skills

Communication skills

Knowledge of building defects

Problem-solving skills

Education

Bachelor Degree in Building and Facilities Management, Property Management or related field

Job description

Property Management Assistant Manager/ Manager

Join us at Eastern & Oriental Berhad to shape refined living experiences and inspiring spaces. We welcome you to contribute to our legacy of exceptional, timeless addresses. Apply now for a career in Customer Care as our Handover Team, where your drive meets endless possibilities.

The position is based in our Penang Office in Malaysia.

Job Overview

You will be responsible to manage the daily operations and related matters pertaining to defects and other issues of the property development project tasked.

Key Responsibilities

• Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback
• Monitor and organize the documentation on all building defects (including reports and photos), working in collaboration with departments and contractors to ensure timely completion
• Initiate handover preparations and conduct random pre-handover inspections prior to the formal handover
• Organise Pre-VP (Vacant Possession) briefings with contractors to resolve any handover and defect liability period (DLP) issues
• Establish procedures for opening and closing defect lists, ensuring timely submissions of the Handover Team for smooth, error-free transitions and progress tracking
• Establish strong relationship with local authorities and maintain good rapport with owners/tenants/residents
• Monitor and check compliance to Strata Management Act, Strata Title Act, Building and Common Property Act with Building By-Laws/ Tenant’s Handbook

Requirements

• Bachelor Degree in Building and Facilities Management, Property Management or related field
• At least 4 years solid experience in managing high rise facilities and customer service in property industry with experience in defects rectification an advantage
• Knowledge on building defects
• Well versed in the Building Maintenance and Strata Management Act
• Able to work independently, possess initiative, with strong interpersonal and communication skills