Property & Community Lead

EPIC Communities; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking a Property & Community Lead to oversee a community park in Subang Jaya, Selangor. This full-time role requires strong leadership, operational management, and community engagement skills. The successful candidate will manage daily operations, tenant relationships, and budget oversight, driving both community impact and financial goals with excellent customer service.

Qualifications

• Experience leading teams.
• Experience in facilities management, community management, or related fields.
• Property management experience is an added advantage.

Responsibilities

• Manage the upkeep of community park, assets, tenants, and facilities.
• Develop maintenance plans and oversee implementation.
• Build and maintain strong tenant relationships.

Skills

Leadership and management skills

Strong organizational skills

Attention to detail

Hospitality and customer service skills

Excellent communication and interpersonal skills

Proficiency in English and Bahasa Melayu

Job description

Role Description

This is a full-time, on-site role located in Subang Jaya, Selangor. The Property & Community Lead will be responsible for managing the upkeep of a community park, its assets, tenants, and facilities.

Essential Job Functions:

Performance Management and Reporting

1. Work closely with Upper Management to achieve project goals and objectives.
2. Lead and drive the achievement of project KPIs, including financial, sustainability, and community impact goals.
3. Prepare and present relevant reports for management and clients.

Operations and Asset Maintenance

1. Develop maintenance plans and SOPs for daily management of the spaces and operations, and oversee their implementation.
2. Manage daily operations, ensuring smooth functioning of the property, activities, tenant relations, and asset maintenance.
3. Supervise contractors and their staff, ensuring satisfactory performance and conduct.
4. Advise Upper Management and the Client on asset improvements to enhance management and overall experience.

Financial Management & Control

1. Prepare and manage annual budgets for property operations.
2. Monitor financial performance, overseeing transactions, income, collections, and expenditures.
3. Ensure charges are aligned with terms and payments are collected promptly.

Tenant Management, Rental & Bookings

1. Build and maintain strong tenant relationships to ensure satisfaction and long-term tenancy.
2. Monitor tenant compliance with tenancy agreements and house rules.
3. Source and acquire new tenants aligned with project objectives.
4. Deliver excellent customer service throughout all touchpoints.
5. Ensure the space is suitable for events and activities, meeting project goals.
6. Identify opportunities to maximize rental and booking revenue through pricing strategies and space optimization.

Community Engagement

1. Gather and act on feedback from community members and visitors to meet strategic KPIs.
2. Build relationships with the Subang Jaya community and foster goodwill.
3. Assist in sourcing, developing, and growing partnerships aligned with project objectives.

Leadership

1. Manage the team responsible for daily operations, including staff recruitment and scheduling.

Skills, Knowledge, and Abilities

• Leadership and management skills
• Strong organizational skills, attention to detail, ability to multitask
• Self-discipline and routine maintenance of high standards
• Hospitality and customer service skills
• Excellent communication and interpersonal skills
• Proficiency in English and Bahasa Melayu; Chinese and Tamil are advantages
• Ability to work independently, meet deadlines, and follow up proactively

Experience

• Experience leading teams
• Experience in facilities management, community management, real estate, project management, hotel management, or related fields
• Property management experience is an added advantage
• Team-oriented with good communication skills

Remuneration

Salary will be commensurate with experience and qualifications, within the range of RM5,000-RM7,000.