Promoter

UNICEF Malaysia - United Nation Children's Fund; Johor Bahru; On-site; MYR 33,000 - 51,000; Full time

Job summary

UNICEF Malaysia in Johor Bahru is seeking a motivated Promoter to join our retail and community engagement team on a full-time basis. You will represent UNICEF to the public, promote products and campaigns, and build meaningful connections with customers in our local area.

Based in Johor Bahru, you will drive retail and promotional activities, work towards fundraising targets, and develop skills in customer engagement, brand representation and teamwork while supporting UNICEF's mission to

Qualifications

• Previous retail or customer-facing experience is essential.
• Strong communication and interpersonal skills.
• Fluency in English and Bahasa Malaysia; additional languages a plus.
• Excellent numeracy and ability to handle cash transactions.

Responsibilities

• Represent UNICEF Malaysia at retail locations and events with professionalism.
• Promote UNICEF products, campaigns and fundraising initiatives to customers.
• Explain UNICEF's mission and impact to the public and donors.
• Conduct demonstrations and provide information about UNICEF merchandise.
• Achieve sales and fundraising targets through effective engagement.
• Maintain attractive retail displays and handle transactions accurately.

Skills

Retail experience

Customer engagement

Communication skills

Cash handling

Tools

POS systems

Job description

About Us

UNICEF Malaysia is part of the United Nations Children's Fund, a global organisation dedicated to providing humanitarian aid and developmental assistance to children and mothers in developing countries. Our mission is to ensure that every child has the opportunity to survive, thrive and reach their full potential. We work across various sectors to advance children's rights and wellbeing, and we are committed to creating meaningful impact in communities across Malaysia. Our values of integrity, accountability and inclusion guide everything we do, making UNICEF Malaysia an inspiring place to work for those passionate about making a difference in children's lives.

About the Role

We are seeking a Promoter to join our retail and community engagement team in Johor Bahru on a Full‑time basis. This is a dynamic and rewarding position that sits at the heart of our mission to raise awareness and support for UNICEF's programmes and initiatives. As a Promoter, you will play a vital role in representing UNICEF Malaysia to the public, promoting our products and campaigns, and building meaningful connections with customers. This role offers an excellent opportunity to contribute to the wellbeing of children whilst developing your skills in retail, customer engagement and brand representation. You will be based in Johor Bahru, Johor, and will be instrumental in driving our retail and promotional activities in this region.

What You'll Be Doing

• Represent UNICEF Malaysia at retail locations, events and community engagement activities with enthusiasm and professionalism
• Promote UNICEF products, campaigns and fundraising initiatives to customers and members of the public
• Engage with customers to explain UNICEF's mission, programmes and the impact of their support on children's lives
• Conduct product demonstrations and provide detailed information about UNICEF merchandise and services
• Achieve sales and fundraising targets through effective customer engagement and persuasive communication
• Maintain an attractive and organised retail display area, ensuring product visibility and cleanliness
• Process transactions accurately and handle customer enquiries with professionalism and courtesy
• Collect feedback from customers and report insights to management to support continuous improvement
• Participate in training sessions to stay updated on UNICEF's programmes, products and promotional strategies
• Support the development of relationships with local communities to build brand awareness and loyalty

What We're Looking For

• Previous retail or customer-facing experience is essential, demonstrating your ability to engage effectively with diverse customers
• Strong communication and interpersonal skills, with the ability to articulate information clearly and persuasively
• A genuine passion for supporting children's causes and alignment with UNICEF's mission and values
• Excellent numeracy skills and the ability to handle cash transactions accurately
• High energy levels and enthusiasm for engaging with the public in retail and event environments
• Ability to work independently and as part of a team, taking initiative to meet targets and objectives
• Flexibility to work varied hours, including potential weekend and evening shifts as required
• Basic computer literacy and familiarity with retail point-of-sale systems is advantageous
• Reliability, punctuality and a professional appearance
• Fluency in English and Bahasa Malaysia; additional languages are desirable

What We Offer

Working with UNICEF Malaysia means being part of an organisation that genuinely cares about its employees and the communities we serve. We offer a competitive salary package commensurate with experience and market rates. Beyond financial remuneration, we provide a supportive and inclusive work environment where your contribution is valued and recognised. You will have opportunities to develop your skills in retail, customer engagement and fundraising, with access to ongoing training and professional development. Our team culture emphasises collaboration, integrity and purpose-driven work that makes a real difference. We are committed to promoting work-life balance and supporting the wellbeing of our staff through flexible working arrangements where possible. Additionally, employees enjoy the satisfaction of working for a globally respected organisation dedicated to improving the lives of children worldwide.

Since 1954, UNICEF has joined forces with the Government and the people of Malaysia to transform the lives of children across the nation. We are proud and happy to know that we have helped achieve improvements in health, nutrition, water and sanitation, formal and informal education as well as welfare services for children in rural and poor urban areas.

However, we are acutely aware that while these advances are significant, there's still a long way to go. Lasting improvements in the social, legal and protective environments provisions for children happen only with irrevocable change in policy based on the best interest of the child.

In our 2011-2015 Country Program, we set about improving the availability of knowledge and data on issues affecting Malaysia's children to build a firm base for policies that could address remaining social gaps. A number of issues were addressed, specifically in the areas of health, education and protection.

For the 2016-2020 Country Program, our priorities are directly in line with the strategic directions of the Eleventh Malaysia Plan (11th MP), which is the key development strategy and planning instrument of the Government of Malaysia.

UNICEF collaborates with Malaysian partners in government, corporations or civil society organisations, and other UN agencies in the country. We are honoured to be part of Malaysia's journey to improve the lives of its children while developing the nation, and achieving the Sustainable Development Goals.

Since 1954, UNICEF has joined forces with the Government and the people of Malaysia to transform the lives of children across the nation. We are proud and happy to know that we have helped achieve improvements in health, nutrition, water and sanitation, formal and informal education as well as welfare services for children in rural and poor urban areas.

However, we are acutely aware that while these advances are significant, there's still a long way to go. Lasting improvements in the social, legal and protective environments provisions for children happen only with irrevocable change in policy based on the best interest of the child.

In our 2011-2015 Country Program, we set about improving the availability of knowledge and data on issues affecting Malaysia's children to build a firm base for policies that could address remaining social gaps. A number of issues were addressed, specifically in the areas of health, education and protection.

For the 2016-2020 Country Program, our priorities are directly in line with the strategic directions of the Eleventh Malaysia Plan (11th MP), which is the key development strategy and planning instrument of the Government of Malaysia.

UNICEF collaborates with Malaysian partners in government, corporations or civil society organisations, and other UN agencies in the country. We are honoured to be part of Malaysia's journey to improve the lives of its children while developing the nation, and achieving the Sustainable Development Goals.