Project Technical Support

Eco Community; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company that values flexibility and career advancement! This role involves providing exceptional customer support, implementing systems, and delivering training to users. You'll engage with clients through various channels, ensuring their satisfaction and addressing their needs. With a focus on a positive work environment, you will have the opportunity to grow your skills and make a real impact. If you are passionate about technology and helping others, this position is perfect for you!

Benefits

Flexible Working Environment

Attractive Sales Commission

Special Bonus

Good Career Advancements

Qualifications

• Experience in customer support with a calm demeanor during stressful situations.
• Strong communication skills in multiple languages.

Responsibilities

• Provide systems implementation support and advice to clients.
• Deliver training and maintain client satisfaction through effective communication.

Skills

Customer Support

Communication Skills

Problem-Solving

Multilingual (Bahasa Melayu, English, Mandarin)

Education

Diploma in IT / Accounting

Bachelor's Degree in IT / Accounting

Tools

Computer Skills

Job description

Job brief

• Salary Range: RM3,000 - RM5,000
• Location: Wisma Zelan, Cheras
• Basic + Attractive Sales Commission + Special Bonus
• Great and Flexible Working Environment
• Good Career Advancements

Description

• Provide systems implementation support and advice
• Create training courses and supporting materials - including written, video, and interactive eLearning
• Deliver training to a range of users, physically or virtually
• Provide one-to-one and bespoke training for users to address specific issues
• Maintain a positive, empathetic, and professional attitude toward clients at all times
• Respond promptly to clients’ inquiries
• Communicate with clients through various channels
• Acknowledge and resolve clients’ complaints
• Know our products inside and out to answer questions and provide information when needed by clients
• Process orders, forms, applications, and requests
• Keep records of clients’ interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the client service process
• Ensure client satisfaction and provide professional client support

Requirements

• Candidate must possess at least a Diploma or Bachelor's Degree in IT / Accounting
• Able to stay calm when customers are stressed or upset
• Good with computers
• Experience in customer support
• Must have own transportation
• Good command in multiple languages - Bahasa Melayu, English, and Mandarin in both verbal and written communication