Project Support Engineer (based in Johor)

Logicalis Group (DE); Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading technology provider is seeking a Project Support Engineer to join their team in Kuala Lumpur. This role focuses on supporting clients' digital transformations through effective network installation and troubleshooting. The candidate should have experience in site construction, strong communication skills, and proficiency with various network tools.

Qualifications

• 1+ year experience in site construction preferred.
• Proficient with hand and power tools.
• Ability to work outdoors and in confined spaces.

Responsibilities

• Perform network installation and configuration.
• Identify and troubleshoot cabling issues.
• Communicate effectively with clients.

Skills

Network troubleshooting

Communication

Time management

Tools

Cisco

Network testing equipment

Hand tools

Power tools

Job description

Project Support Engineer (based in Johor) in Kuala Lumpur at Logicalis

As Architects of Change, Logicalis focuses on designing, supporting, and executing clients' digital transformation by integrating their vision with technological expertise and industry insights. The company leverages its understanding of IT drivers such as security, cloud, data management, and IoT to address customer priorities like revenue growth, operational efficiency, innovation, risk and compliance, data governance, and sustainability.

We strengthen our purpose: to support our customers' digital transformation by converging their vision with our technological expertise and industry knowledge. Our brand refresh reflects our evolution and strategic growth vision.

Accountabilities:

• Perform structured cabling and network system installation.
• Perform UTP and fiber optic patch cord patching between switches and panels.
• Install and configure network switches, perform remote desktop support, and install wireless access points.
• Identify, track, and troubleshoot UTP and fiber optic cables; ensure cables are neatly tied and compliant with safety standards.
• Test new or relocated cables following established procedures.
• Record time and materials used for tasks.
• Assist team members with network equipment.
• Serve as the first point of contact for clients regarding network and cabling issues.
• Communicate effectively with clients via phone, email, or Teams chats, providing clear instructions.
• Resolve network-related issues promptly.
• Prioritize and manage workflow efficiently.
• Maintain records of system issues and adhere to resolution timelines.
• Follow standard procedures to escalate issues internally.
• Maintain procedural documents and reports.
• Diagnose, troubleshoot, and resolve network issues using customer input.

Requirements:

• At least 1 year of experience in a site construction environment is preferred.
• Ability to work outdoors in various weather conditions, at heights, and in confined spaces.
• Proficient in operating hand tools, power tools, ladders, and network testing equipment.
• Familiar with Cisco and other network products.
• Monitor daily performance of technical systems.
• Follow up with clients and contractors to ensure network systems function properly after troubleshooting.
• Maintain procedural documents and reports.
• Follow standard procedures to resolve issues by coordinating with internal departments.
• Provide prompt and accurate feedback to customers.