Project Manager (Technology)

ZUS Coffee; Shah Alam; On-site; MYR 90,000 - 130,000; Full time

Job summary

Jora Malaysia in Shah Alam is seeking an experienced PMO/Project Manager to drive end-to-end project delivery and governance within a technology-enabled environment.

The role emphasizes planning, cross-functional leadership, risk management, and continuous improvement of delivery practices across initiatives.

Qualifications

• Minimum 4-7 years in business management, operations, or transformation projects.
• Bachelors degree in Technology, Business, Engineering or equivalent.
• PMP/PRINCE2 preferred but not mandatory with strong experience.
• Agile certifications valued for delivery track record.
• Experience in F&B/retail or operationally complex environments.

Responsibilities

• Develop comprehensive project plans, timelines and roadmaps with PMO governance.
• Lead project kickoff sessions, align objectives and assign responsibilities.
• Manage day-to-day execution and progress against schedules.
• Coordinate cross-functional teams to maintain momentum and remove blockers.
• Apply PMO governance standards including stage gates and reporting.
• Maintain project docs, trackers and RAID logs; escalate risks as needed.
• Provide regular status updates to PMO Lead and senior stakeholders.
• Embed delivery discipline and contribute to governance improvements.

Skills

Project management

Stakeholder engagement

Team leadership

PMO governance

Risk management

Cross-functional coordination

Jira

Education

Bachelor's degree in Technology, Business, Engineering or equivalent

PMP / PRINCE2 / equivalent certification

Agile certifications (CSM, PMI-ACP, SAFe)

Tools

Jira

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

a Necessity, Not a Luxury.

Requirement

Experience and Qualifications:

• Minimum 4-7 years business management, strategic operations, change or transformation management, project-based experience with prior working experience in leading an independent team, stakeholder engagement.
• Bachelors degree in a relevant field (Technology, Business, Engineering, or equivalent)
• PMP, PRINCE2, or equivalent project management certification – preferred but not mandatory if experience is strong
• Agile certifications (CSM, PMI-ACP, SAFe) are valued for candidates with a strong agile delivery track record
• Experience in F&B, retail, or similarly operationally complex industries
• Exposure to technology systems common in F&B environments
• Experience in PMO environments or contributing to delivery office setup and governance development
• Vendor management experience, particularly for technology implementation partners
• Familiarity with project tools such as Jira

Responsibility

Position Responsibilities:

Project Planning and Delivery Execution

Drives the end-to-end execution of assigned projects, ensuring clear planning, structured execution, and achievement of defined milestones.

• Develop comprehensive project plans, timelines, and delivery roadmaps aligned with PMO governance standards.
• Lead project kick-off sessions, ensuring alignment on objectives, scope, success criteria, and responsibilities. Define milestones, deliverables, and accountability structures across teams.
• Manage day-to-day project execution and ensure progress against planned schedules.
• Coordinate cross-functional teams to maintain momentum and remove blockers.

Governance and PMO Alignment

• Apply PMO governance standards including stage gates, documentation requirements, and approval processes.
• Maintain accurate project documentation, trackers, and reporting artifacts. Ensure project readiness before progressing through key delivery phases.
• Support adoption of governance templates, tools, and best practices across the project team.
• Plays a key role in embedding delivery discipline across initiatives.

Project Monitoring, Visibility and Reporting

• Provides clear and structured visibility into project performance and delivery health.
• Track project progress against scope, schedule, and milestones.
• Maintain RAG status indicators for delivery health.
• Prepare structured project reports and updates for the PMO Lead and senior stakeholders.
• Actively maintain project RAID logs (Risks, Assumptions, Issues, Dependencies).
• Escalate emerging risks or potential delays proactively.
• Ensures PMO and Leadership maintains clear visibility into delivery progress and risks.

Risk and Issue Management

• Proactively identifies and manages risks that may impact project outcomes.
• Identify potential delivery risks early and define mitigation plans.
• Manage project issues and coordinate resolution across stakeholders.
• Monitor dependencies across teams, business stakeholders or external vendors.
• Escalate critical risks to the PMO when required with clear context, impact assessment, and a recommended course of action.
• Ensure contingency planning for potential delivery challenges.
• Support to ensure delivery risks are managed before they impact timelines or outcomes.

Stakeholder Coordination and Communication

• Acts as the central communication point across all project stakeholders.
• Ensure alignment between project objectives and stakeholder expectations.
• Facilitate regular project meetings including status updates, planning sessions, milestone reviews and drive decisions by capturing action to close the loops.
• Act as the primary project communication point for Engineering, Product or across Tech Pillars or External Vendor where applicable.
• Ensures collaboration across teams remains structured and productive.

Delivery Quality and Continuous Improvement

• Contributes to improving delivery effectiveness and maturity across the organization.
• Lead post-implementation reviews and capture lessons learned into actionable improvements.
• Identify delivery inefficiencies and recommend improvements.
• Contribute insights to the PMO lead for improving governance frameworks and delivery practices.
• Promote consistent delivery practices across projects.
• Contributes to strengthening execution capability across the technology function.