Project Manager – ServiceNow ITSM Transformation

DHL Germany; Cyberjaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

Join DHL as a Project Manager to lead transformational projects in IT Service Management. You will utilize your expertise in ServiceNow and project management to optimize service delivery across a dynamic global environment. Enjoy hybrid work arrangements, extensive medical coverage, and a supportive team culture.

Benefits

Hybrid work arrangements

Unlimited outpatient medical coverage

Personalized flexi benefit plan

Flexibility to choose off days

Free parking space

Qualifications

• 5+ years in project management, with experience in the digitalization industry being a plus.
• Proven experience in leading large-scale IT projects.
• Excellent English language skills (both written and spoken).

Responsibilities

• Lead and manage large-scale transformation projects in the Service Management space.
• Develop and execute detailed project plans, ensuring projects are delivered on time.
• Communicate project status, risks, and issues clearly and effectively.

Skills

Communication

Problem Solving

Negotiation

Customer Relationship

Education

Degree in Computer Science, Information Technology, Business Informatics

Tools

ServiceNow

Job description

Your IT Future, Delivered Project Manager – ServiceNow ITSM Transformation With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. As we continue to evolve, we are looking for a dynamic Project Manager to join our Service Automation Platforms & Transformation team and lead significant change projects in the IT Service Management area across the group. We are seeking a highly skilled and experienced Project Manager to lead large-scale change and transformation projects. This role requires exceptional communication skills to engage with stakeholders and users effectively as well as technical knowledge to manage all workstreams. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation. #DHL #DHLITServices #projectmanager#servicenow Your role:

• Lead and manage large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.
• Develop and execute detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.
• Communicate project status, risks, and issues clearly and effectively to all stakeholders.
• Work closely with end-users and stakeholders to gather requirements, provide updates, and address concerns and ensure user satisfaction and adoption of new solutions.
• Conduct training sessions and provide support during and after the tool introduction.
• Foster a collaborative and inclusive team environment. Ensure effective communication and coordination within the project team.
• Collaborate on creation of a product road map based on the defined requirements and priorities.
• Liaise with IT technical teams, product owners, and business users to deliver updates and report projects progress.

Ready to embark on the journey? Here’s what we are looking for:

• Degree in Computer Science, Information Technology, Business Informatics or a related field.
• 5+ years in project management, with experience in the digitalization industry being a plus
• Proven experience in leading large-scale IT projects.
• Demonstrated ability to manage complex projects, including planning, execution, and delivery.
• Proven ability to lead and manage specialist-based, high-performing and multicultural teams.
• Good understanding of IT Service Management technologies. ServiceNow experience is a plus.
• Excellent communication skills, with the ability to engage effectively with stakeholders and users.
• Experienced in Change and Roll-out Management related to new technologies with global scope.
• Strong problem-solving skills and the ability to make informed decisions.
• Team player with a collaborative mindset and the ability to work effectively in a dynamic environment.
• Proficient customer relationship and negotiation skills.
• High intercultural experience (working across teams globally).
• A team player with excellent communication and presentation skills.
• Excellent English language skills (both written and spoken).

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team If the role sounds interesting to you, please let us know and join us in delivering the Service Management future of DHL logistics! Your potential future manager, Katharina, cannot wait to speak with you in case this sounds interesting! DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.