Project Manager (Remote/ WFH)

V.S. INDUSTRY BERHAD; Johor Bahru; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Johor Bahru seeks a technical support engineer. The role involves providing on-site and remote support, conducting training, and ensuring product quality compliance. Candidates must have a bachelor's degree in engineering and at least five years of relevant experience. Strong communication and interpersonal skills are essential for success in this position.

Qualifications

• 5 years of experience in technical support or related field preferred.

Responsibilities

• Provide on-site and remote technical support to customers.
• Conduct product demonstrations and training sessions.
• Gather customer feedback for product development.
• Travel to customer sites for support.
• Monitor quality issues and compliance.
• Collaborate with customers to outline product specifications.
• Conduct root cause analysis for quality issues.

Skills

Strong communication skills

Interpersonal skills

Education

Bachelor's degree in engineering

Job description

Job Requirements

With bachelor\'s degree in engineering field and at least 5 years of experience in technical support, application engineering, quality management control or a related field is often preferred.

Strong communication and interpersonal skills are crucial for collaborating with customers and internal teams.

Job Responsibilities

• Provide on-site and remote technical support to customers, assisting with product installation, configuration, and troubleshooting.
• Conduct product demonstrations and training sessions for customers to showcase product capabilities and ensure proper usage.
• Gather customer feedback and document requirements to inform product development and improvements.
• Travel to customer sites as needed to provide support and training.
• Monitor all process batches with quality issues, ensuring that products meet customer specifications from the launch of new products to ongoing quality management.
• Work closely with customers and engineering teams to outline product specifications and ensure compliance with quality standards.
• Involved in root cause analysis and corrective actions for quality issues.