Project Manager

New Era Technology; Kuala Lumpur; On-site; MYR 180,000 - 220,000; Full time

Job summary

New Era Technology is seeking an experienced Project Manager to be deployed at our prestigious client in Malaysia, Kuala Lumpur Office. The role focuses on delivering tactical and transformation projects from initiation through closure, ensuring alignment with business goals and PMO governance.

You will lead multi-disciplinary teams, manage risks, define deliverables, and maintain clear stakeholder communication throughout the project lifecycle.

Qualifications

• At least 5 years managing IT projects and system implementations.
• Experience with core insurance systems and digital projects is a plus.

Responsibilities

• Define project scope, deliverables and success criteria.
• Plan resources, budget and project team structure.
• Manage risks, dependencies and change control.
• Ensure governance and compliance with PMO standards.
• Coordinate stakeholder communications and escalation.
• Close projects with handover and documentation.

Skills

Project management

Stakeholder management

Risk management

Communication

Leadership

Education

Bachelor's Degree in Computer Science/Information Technology

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Employment: Permanent

About the Role:

New Era Technology is looking for experienced Project Manager to be deployed at our prestigious client in Malaysia at their Kuala Lumpur Office.

Job Scope

Purpose of this role

• Manage tactical and transformation projects and technology implementation throughout the project lifecycle.
• Identify, document, analyze, challenge internal & external customer requirements (if required), to ensure the project meets business needs / strategic aims.
• Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks and issues as required.
• Ensure compliant with project governance and standards as stipulated in the PMO Governance Framework.
• Communicate the roles and responsibilities defined in the project organization structure.
• Resolution of issues and mitigation of risks without compromising the timeline.

Main Responsibility

Project Planning

• Define and validate the project scope, objectives, deliverables, and success criteria.
• Plan and secure the required resources, budget, and project team structure.
• Identify and manage project risks, assumptions, dependencies, and mitigation plans.
• Establish project governance, reporting cadence, and escalation mechanisms.
• Develop a stakeholder engagement and communication plan to ensure alignment and commitment
• Conduct the project kick-off to prepare for execution.

Project Execution

• Develop work breakdown structure (WBS) for resource allocation and identify dependencies.
• Define and communicate roles and responsibilities of project team (including vendor) to ensure alignment in terms of expectation and accountabilities.
• Create and maintain work schedules, define milestones and critical path for timely completion.
• Establish and maintain regular meetings/cadence for progress reviews, SDLC tollgate reviews, and prioritization/escalation discussions.
• Understands the scope and requirements of the project and ensures the implementation is compliant to company processes and BNM/RMIT regulations.
• Understands technical issues and escalates issues as needed and drive them to resolution.
• Effectively use metrics to track progress, identify issues, make decisions and improvements.
• Proactively anticipate project risks and issues to identify resources, corrective actions or leadership escalations needed to maintain project timelines.
• Manage change using appropriate verification techniques to assess impact, evaluate options, estimate cost, and present justification for approval by Project Sponsor / PSC.
• Identify and elevate project interdependencies and propose mitigation for associated risks.
• Adhered to project governance and following the established project management methodologies
• Perform project closure with proper handover and acceptance by the stakeholders and submit files for PMO project repository.

Post Implementation

• Formalized support model for project closure.
• Perform post implementation review and share lessons learned.

Change and Risk Management

• Chair project status meeting to drive outcomes, or lead problem solving meetings to reach conclusions and agreement on resolutions.
• Perform risk management to mitigate all identified risks.
• Oversee project communication and clarify communication gap by delivering message / guidance / directions timely, driving decisions, and updating stakeholders.
• Manage expectation of Project Sponsor throughout the project lifecycle, which includes to obtain buy-in from Key Stakeholders / Senior Management.

PMO / Project Governance

• Adopt project governance standards and ensure desired outcomes and its original intent is met.
• Formalize project organization structure, roles and responsibilities, person-in-charge, and key deliverables.

Key Result Area

• Project baseline accepted
• Alignment on Project plan and scope
• Detailed project plan and clear milestones
• Alignment on scope, budget, schedule, team, risk / issue, communication
• Project closure with support model accepted
• Formalized support model
• Stakeholders buy-in
• Timely communication
• Compliant to PMO Governance

Qualification and Experience Requirement

EDUCATION

• Bachelor's Degree / Professional Degree in Computer Science/Information Technology or equivalent.
• Professional certification in project management is preferred, but certified PMP and/or certified Scrum Master is added advantage.

WORK EXPERIENCE

• At least 5 years of experience in managing IT projects and system implementation / enhancement, with at least 3 full lifecycle of system implementation.
• Technical project management skills, preferably with experience in managing transformation projects related to Core Insurance system (AS400), insurance products launch, Insurance Point-of-Sales systems (POS), Agent/Customer/Claim Portal, Corporate Websites and Data Lake.
• Priority will be given to candidates with experience or domain expertise in GI/Life insurance products, Digital, big data, analytics, AI, infra and cloud.
• Experience in managing at least 5 full-time team members, excluding the implementation vendor.
• Familiarity with Bank Negara Malaysia’s Risk Management in Technology (RMiT) guidelines, ensuring compliance and effective risk controls in technology initiatives.
• Experience in driving and managing RFP/RFQ end to end process will be added advantage. E.g. to work closely with cross-functional team to prepare RFP/RFQ pack, evaluating vendor proposals and overseeing the selection process.
• Proven ability to develop comprehensive business cases, including cost-benefit analysis, risk assessment, and strategic alignment with organizational objectives will be an added advantage

Skills

• Practical knowledge in project management methodologies, such as Waterfall, Agile, and Kanban.
• Advisory skills including ability to analyse, trouble-shoot, support, challenge and advise other project and program managers.
• Interpersonal skills and relationship management, including ability to engage, communicate with, influence and negotiate with senior management and stakeholders Team management.
• Critical thinking and problem-solving skills.
• Communication skills, i.e. verbal, written and in presentations.
• Good interpersonal and negotiation skills.
• Nationality: Malaysians or Malaysian PR preferred.
• Availability: Candidates who can join immediate to 30days notice.

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

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