Project Manager

About You – Experience, Education, Skills, And Accomplishments

• You should have a B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
• 3-5 years of relevant experience in project management or a background as a Librarian.
• Effective application of Project Management methodology, PS procedures, processes, etc.
• End-to-end project delivery of software projects and services.
• Coordination of cross-functional teams to ensure projects are completed on time, within scope and budget, and meet quality standards.
• Excellent analytical and troubleshooting skills.
• Ability to manage several complex tasks concurrently and meet deadlines.
• Excellent oral and written communication skills, including delivering training.
• Ability to learn new information quickly and keep up with rapidly changing products and processes.

Preferred Qualifications

• Background in library workflows/standards is strongly preferred.
• Experience as a librarian with a keen interest in software and project management.
• Project management experience in SaaS implementation within the higher education industry.
• Experience with Ex Libris/Innovative products is an advantage.
• Experience in the Public and Academic software industry.
• Experience working with government institutions in Singapore.
• PMP / PRINCE2 certification.

Role Responsibilities

• Implementing software products and services across APAC.
• Participating in and contributing to process improvement, global initiatives, and work standardization across APAC.
• Serving as the primary point of contact for the customer project team.
• Creating and executing project work plans and revising as appropriate to meet changing requirements.
• Managing day-to-day operational aspects of projects and scope.
• Managing project risk through mitigation planning.
• Facilitating team and customer meetings.
• Holding regular status meetings with the project team.
• Keeping executive teams and stakeholders informed of project progress.
• Applying Project Management methodology, PS procedures, processes, etc.
• Performing software product configuration based on customer requirements.
• Analyzing and troubleshooting customer issues and requests, providing first-line support during implementation.
• Interpreting and understanding customer workflows and translating them into software solutions.
• Providing product training to customers via web-based or on-site sessions.
• Reviewing and contributing to training materials, implementation tools, and documentation.
• Coordinating extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management.
• Serving as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications.

At Clarivate, we are committed to providing equal employment opportunities for all persons. We comply with applicable laws and regulations governing non-discrimination in all locations.