Project Manager

Tech Mahindra; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Communication and Operations Manager to enhance strategic communication efforts and operational effectiveness across regions. The ideal candidate will possess strong project management skills and a proven ability to lead initiatives while ensuring engagement through effective communication platforms. This role promises an opportunity to impact the organization significantly by driving communication strategies and supporting training programs in a dynamic environment.

Qualifications

• Demonstrable experience in program and project management, preferably for skilling and enablement programs.
• Strong written and communication skills required.
• Proficiency in English, with Mandarin and Japanese as additional languages.

Responsibilities

• Develop and maintain internal & external communication framework for Asia.
• Manage logistics for customer-facing events and ensure high customer satisfaction.
• Lead and manage cross-area skills projects and ensure effective communication.

Skills

Program & project management

Strong organizational skills

Very strong written and communications skills

Data and analytics

Strong stakeholder management skills

Tools

Microsoft Excel

Presentation skills

Microsoft PowerPoint

Microsoft Teams

Power BI

Job description

We are looking for a talented professional with a passion for learning and with strong communication, operations and program management experience with highly analytical, results focused and has demonstrable evidence of leading planning and executing initiatives. This person will drive the best practice standards and targets across a complex WWL field organization.

Key responsibilities include:

Communications

• Strategic Communication Planning: Develop and maintain a structured internal & external communication framework for Asia & Area level quarterly updates, ensuring alignment with regional priorities and leadership messaging.
• Quarterly Newsletter Consolidation and Orchestration: Design and maintain newsletter template tailored for Asia Audiences. Coordinate content collection from Area Learning Leads and other multiple stakeholders, review submissions for clarity and alignment, and integrate relevant data from Global Dashboards.
• Event Communication lifecycle: Craft and manage pre & post event communications for Asia-wide initiatives, ensuring messaging is timely, engaging and aligned with event objectives. Support localization and translation efforts when needed.
• Stakeholder & CVP Communication Support: Provide communication support for Asia-level stakeholders and CVPs upon request. Partner with CVP/LT offices to manage logistics and communication deliverables for initiatives involving regional or area CVPs (e.g. Video messages, internal announcements)
• Channel Management and Distribution: Manage Communication distribution across areas. Maintain and update the distribution list and ensure the inclusion of new stakeholders and relevant communication loops.
• Support Regional Skilling Leads: Coordination on Asia Level ROB such as Quarterly Townhall, MBR and All hands meeting.

Operational Support for Training Program Managers (TPM)

• Account Base Marketing Support: Develop and maintain email templates, newsletters and other communication assets.
• Customer Event Logistics: Plan and manage logistics for customer-facing events virtually. Coordinate with internal teams and external vendors to ensure seamless execution and high-quality experiences that leads to high customer satisfaction (CPE).
• Procurement: Manage the vendor relationship on all financial processes starting with PO and SOW creation ending with accruals and invoice approvals for the event.
• Gamification Initiatives: Support TPM to manage gamification initiatives including compliance tracking, Badge and logo creation, leadership board management.
• Digital Asset Adoption: Promote and support the adoption of digital tools and assets across the area. Provide guidance and training to stakeholder to maximize usage and impact.
• Operational Support: Provide coordination, tracking support to ensure successful delivery of TPM-led programs for prioritized 50 accounts a year. Drive consistency, quality insight of relevant programs and initiatives across areas and be diligent on follow up actions.
• Cross-Team Coordination: Customer, Training Partner and Internal stakeholders.
• Ad-hoc Operational Project Management: Lead and manage the cross-area skills project v-team and the alignment of our skilling objectives, metrics across different programs, ensuring effective communication, coordination, and tracking of key outcomes. Evaluates project results against related examples and incorporates best practices and key learnings for future improvements. Champions business value across multiple organizations and gains alignment and commitment to prioritization to ensure long-term project deliverables.
• Being the voice of Field: Gathering Skilling demand and feedback and share across Corp program team.
• Stakeholder Alignment & Prioritization: Demonstrated ability to interpret and clarify requests from TPMs, assess urgency and impact, and translate them into actionable communication or program deliverables with clear prioritization.

Desired Skills / capability

• Program & project management & delivery (preferably skilling and enablement programs)
• Administration & operations excellence, attention to detail
• Strong organizational skills and ability to positively influence others
• Very strong written and communications skills
• Data and analytics (excel, data analysis, reporting)
• Interest/passion for skilling
• Strong stakeholder management skills
• Cross-group collaboration
• Proficient in English, Mandarin, Japanese written and verbal (Korean is a plus)

Desired Tooling experience

• Microsoft excel / pivot tables
• Presentation building using Microsoft PowerPoint and other presentation skills tooling
• Microsoft Outlook
• Microsoft Teams
• Power BI

If you meet all the requirements outlined for this role, we encourage you to apply.

Please note that only shortlisted candidates will be contacted.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.