Project Management Officer, Managed Services (12 months contract)

Visa; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Visa is seeking a Project Management Officer to oversee the execution of a key migration project. The role involves coordinating with various stakeholders, ensuring effective communication, and managing project timelines. Ideal candidates will have a strong background in project management within the financial services sector, particularly in card migration projects, and possess excellent organizational skills.

Qualifications

• 8 years of relevant experience in project management.
• Proven track record in financial services, especially in card migration projects.
• Excellent written and verbal communication skills.

Responsibilities

• Acting as project lead for migration, coordinating stakeholder management.
• Driving and supporting the end-to-end migration strategy.
• Developing customer communication strategies with a Digital First approach.

Skills

Project Management

Stakeholder Management

Communication

Organizational Skills

Education

Bachelor’s degree in Business or relevant discipline

Job description

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network—enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments worldwide, capable of handling more than 65,000 transaction messages per second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the vision of a cashless future for everyone, everywhere. As the world transitions from analog to digital, Visa leverages its brand, products, people, network, and scale to reshape the future of commerce.

At Visa, your individuality is valued. Working here offers opportunities to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators, and risk-takers committed to driving economic growth in even the most remote areas, advancing the industry, and delivering meaningful work that promotes financial literacy and digital commerce for millions of unbanked and underserved consumers.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description:

The Project Management Officer (PMO) will support our end client’s migration plan and oversee the execution of the re-carding exercise through close collaboration with stakeholders such as MIS, Marketing, Communications, Operations, and other key functional areas involved in the migration plan.

He/she will work closely with the Cards team on the following scope of work:

• Migration project setup and governance
• Migration strategy and product mapping
• MIS data analysis and customer segmentation
• Customer Communications Plan
• Migration roadmap – re-carding cycle and batches
• Business costing model
• Migration execution and support

Key responsibilities include:

• Acting as project lead for migration, coordinating and supporting end-to-end stakeholder management;
• Driving and supporting the end-to-end migration strategy;
• Ensuring accurate product mapping;
• Developing and discussing customer segmentation analysis, focusing on recurring and inactive cardholders;
• Developing customer communication strategies (Pre, During, & Post Migration) with a Digital First approach;
• Building migration roadmaps (re-carding cycles and batches) and assessing impacts on Customer Service, Call Centers, Branches, Embossing, and Back-office Operations;
• Collaborating with internal teams to ensure successful implementation.

Qualifications:

What you will need:

• Bachelor’s degree in Business or relevant discipline;
• 8 years of relevant experience;
• Proven track record in project management within the financial services industry, especially in card migration projects;
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and manage stakeholders;
• Strong organizational skills with experience in setting up migration projects, creating roadmaps, and managing timelines.