Project Manager is the primary customer contact person in managing customer projects to ensure projects are delivered within timeline, scope and cost. Project Manager is also responsible for managing customer communication and acting as the customer focal point throughout project execution from the project transfer stage from the Sales department through to the closure of the project.
Customer Management:
Point of contact for Project and Technical Communication with the customer during FAT
Responsible for customer inspections (PIM/FAT/Packing Inspection)
Ensures that customer requests and questions are answered or transferred to the project team if they cannot be addressed immediately
Travel for Kick-off Meetings (KOM) / progress meetings depending on projects when necessary
FAT Execution:
Makes sure upfront that the systems are ready for FAT
Performs FAT with Client on behalf of Outstation PMs
Ensures that Outstation PMs initiate planning of the FAT on time
Identifies and minimizes non-conformance costs (Punch Items and Re-FAT)
Ensures a proper Closing of Punch Items
System Release if all pending Items have been closed
Attends FATs of 3rd party supplies at the supplier Site on behalf of the Outstation team
Ensures that Sales initiates the handover to execution. Participation at Customer Kick-Off Meeting and initiates internal project Kick-Off Meeting.
Handles the planning elements and milestones according to Customer Project Process in coordination with the Project Planning, Operation, Engineering & Customer Service teams (when necessary)
Identifies and minimizes non-conformance costs
Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer.
Risk, Opportunity, and Claim Management:
Throughout project life cycle, identifies, assesses and monitors all risk factors and opportunities
Assesses the contract in terms of claim-relevant significance
Works closely with the Legal department for legal advice
Devises suitable strategies for risk mitigation (elimination, reduction)
Informs customer, management, and project team about scope deviations
Identifies and mitigates external claims (defines costs and argumentation, prepares claim and negotiates change order) in close collaboration with purchasing and Sales/Tendering
Identifies opportunities for additional business (define costing, prepares offers and negotiates change order) in close collaboration with purchasing and Sales/Tendering
Leads commercial clarifications with support of purchasing and procurement
Requirements:
Must possess a Degree in Electrical Engineering
5 – 7 years in the electrical industry
5 – 7 years of project management experience in systems/equipment business