Program Manager - Customer Focus & Delivery Excellence

Plexus Corp.; Penang; On-site; MYR 90,000 - 130,000; Full time

Job summary

Plexus Corp. in Penang, Malaysia, seeks a Program Manager to lead the Customer Focus Team and manage the day-to-day customer relationship.

You will be the voice of Plexus to the customer and ensure alignment with program contracts and goals. You will engage with customers on delivery commitments, conduct quarterly reviews, site visits, and negotiates PPV/NRE, while driving improvements in customer service through Plexus Core Values and tracking performance metrics.

Qualifications

• Bachelor’s degree is required.
• Minimum 2 years of related experience; 2+ years preferred.

Responsibilities

• Lead the Customer Focus Team and manage day-to-day customer relationship.
• Engage with customer on delivery commitments, quarterly business reviews, site visits and negotiate PPV and NRE.
• Drive improvements in customer service leveraging Plexus' 5Es and Core Values.
• Leverage financial metrics to identify risks and variances and take corrective actions.
• If there are direct reports, lead and coach them to realize their potential.

Education

Bachelor's degree

Job description

Plexus Corp. in Penang, Malaysia, seeks a Program Manager to lead the Customer Focus Team and manage the day-to-day customer relationship.

You will be the voice of Plexus to the customer and ensure alignment with program contracts and goals. You will engage with customers on delivery commitments, conduct quarterly reviews, site visits, and negotiates PPV/NRE, while driving improvements in customer service through Plexus Core Values and tracking performance metrics.