Program Manager

Plexus Corp.; Bayan Lepas; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to serve as the vital link between customers and internal teams. In this role, you'll lead the Customer Focus Team, ensuring that customer goals are met and that satisfaction levels are consistently high. Your expertise in problem-solving, negotiation, and financial analysis will be crucial as you navigate customer commitments and drive operational improvements. This position offers the opportunity to make a significant impact on customer relations and operational excellence within a forward-thinking organization. If you're passionate about fostering strong customer partnerships and leading teams to success, this could be the perfect role for you.

Qualifications

• Minimum Bachelor's degree required with 2 years of related experience.
• Experience in customer service and team leadership is essential.

Responsibilities

• Lead the Customer Focus Team and manage customer relationships.
• Drive improvements in customer service and satisfaction.

Skills

Customer Relationship Management

Team Leadership

Problem Solving

Negotiation Skills

Financial Analysis

Education

Bachelor's Degree

Job description

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

1. Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
2. Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
3. Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values.
4. Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
5. Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
6. If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

1. A minimum of a Bachelor's is required.
2. Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
3. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications

1. N/A

Physical Requirements

1. N/A

Travel Requirements

1. N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.