Program Executive

PNE Industries Ltd; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a Program Executive to enhance customer satisfaction and drive performance excellence. This role involves leading the quotation process, managing project start-ups, and fostering effective communication between customers and internal teams. The ideal candidate will possess strong marketing and project management skills, with a proven track record in mentoring team members and achieving high levels of customer satisfaction. If you are passionate about driving continuous improvement and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in marketing or program management with a focus on customer relationships.
• Strong understanding of marketing principles and project management methodologies.

Responsibilities

• Lead the quotation process and manage customer accounts to ensure satisfaction.
• Facilitate coordination among departments to meet customer requirements and delivery commitments.

Skills

Marketing Principles

Project Management Methodologies

Communication Skills

Interpersonal Skills

Mentoring and Coaching

Data Analysis

Organizational Skills

Customer Satisfaction

Quotations Process

Microsoft Office Suite

Education

Bachelor’s degree in Marketing

Master’s degree or professional certification

Tools

Microsoft Office Suite

Marketing Software

Project Management Software

Job description

Program Executive ( On-Site Johor Bahru)

Primary Job Functions

1. Ensure that customer requirements are met and delivery standards consistently meet or exceed expectations.
2. Serve as the key liaison between the customer and the internal team, facilitating effective communication and coordination.
3. Provide coaching and mentorship to team members, fostering a collaborative environment and driving performance excellence.

Duties and Responsibilities

1. Lead and manage the quotation process for assigned accounts, ensuring timely follow-up and thorough outcome evaluation.
2. Oversee product start-up initiatives, ensuring seamless collaboration across relevant departments.
3. Facilitate coordination among all pertinent departments to fulfil customer requirements and delivery commitments.
4. Conduct regular internal meetings to review and enhance quality and delivery performance, offering coaching and feedback to drive continuous improvement.
5. Maintain accurate and comprehensive reports to monitor the progress of customer models effectively.
6. Engage in ongoing communication with customers to strengthen relationships, resolve issues, and ensure high levels of customer satisfaction. Relay customer feedback to management to support continuous improvement efforts.
7. Support the development and expansion of existing and new accounts.
8. Manage, monitor, and evaluate projects in collaboration with team members, ensuring alignment with overall marketing objectives.
9. Prepare and present quarterly cost update reports to the Head of Business Development (HOBD) and Marketing Leadership (ML), offering insights and updates on project status and customer satisfaction.

Qualifications

1. Bachelor’s degree in Marketing, Business Administration, or a related field. A Master’s degree or professional certification is preferred.
2. Minimum of 5 years of experience in a marketing or program management role, with a proven track record of managing customer relationships, overseeing project start-ups, and leading cross-functional teams.

Skills

1. Strong understanding of marketing principles and project management methodologies.
2. Excellent communication and interpersonal skills, with the ability to act as an effective liaison between customers and internal teams.
3. Demonstrated ability to mentor and coach team members, driving performance improvement and fostering a collaborative team environment.
4. Proficiency in data analysis and report generation, with the ability to provide actionable insights and recommendations.
5. Strong organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines.
6. Proven track record of achieving high levels of customer satisfaction and effectively addressing and resolving issues.
7. Experience with quotation processes and product start-up coordination.
8. Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and familiarity with relevant marketing and project management software.
9. A positive mind-set with a proactive approach to problem-solving and continuous improvement.