Professional, BI Analyst

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of customer experience solutions seeks a Professional BI Analyst to develop and provide insightful data analysis. This role involves using advanced tools to support business decisions and drive performance improvements, ideally suited for candidates with a strong background in BI tools and data analytics.

Qualifications

• Proficient in advanced analysis solutions and tools.
• 2-5 years of related experience required.
• Ability to communicate effectively to all leadership levels.

Responsibilities

• Leverage advanced analytical skills to interpret complex goals and trends.
• Work cross-functionally to serve as a trusted advisor.
• Develop data-driven insights and recommendations for stakeholders.

Skills

Power BI

SQL Query

Advanced Excel

Tableau

Statistical Methods

Education

Bachelor’s Degree in Computer Science

Diploma in Finance

Diploma in Statistics/Mathematics

Tools

Salesforce

Business Objects

Job description

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The Professional, BI Analyst (TCF) role will lead strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights, and trends. This role will mine data from a variety of data sources to strategically support, design and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights will help solve highly complex business problems, implement best practices, and optimize business performance. The Professional, BI Analyst (TCF) will create highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position will ensure processes are followed and any fall out are addressed properly using a high-level of independent judgement and analytical skill. Will receive mentorship on new business problems and highly complex projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools. The role is required to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.

Job Description

Leverages independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analysing, reporting, and predicting on key metrics and conclusions

Uses advanced analytic solutions to support customer teams and improve efficiencies. Works on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data

Works cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding

Develops and delivers highly complex data driven insights, recommendations, and predictions to internal and/or external stakeholders

Engages with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making

Work is highly independent and reliable

Job Requirements

Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)

Proficiency in Power BI is a MUST

Proficient knowledge of domain languages (such as SQL Query, HIVEQL, etc.) Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)

2- 5 years of related experience to reflect skills and talent necessary for this role preferred

Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence May require advanced sales motion knowledge (such as new sales, renewals, customer success)

May require industry & demographic understanding in one of the following (Hardware, Software, SaaS, Healthcare or industrial)

Bachelor’s Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus

Experience in data driven business insight & recommendations, business analytics, dashboard design experience

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a business intelligence (BI) analyst?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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