Production Support Analyst

Lancesoft Malaysia; Selangor; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading tech services company in Kuala Lumpur is seeking a Junior Application Maintenance/Production Support Engineer. The role involves monitoring and troubleshooting Linux-based applications, optimizing performance, and supporting incident resolution. The ideal candidate has 3-5 years of experience with Unix shell scripting, SQL, and middleware technologies like JBoss and WebLogic. This position requires strong problem-solving and analytical skills.

Qualifications

• 3-5 years of experience in application maintenance and production support.
• Proficiency in Unix shell scripting and SQL.
• Hands-on experience with middleware technologies.

Responsibilities

• Monitor and support Linux-based applications on RHEL, JBoss, WebLogic, MQ, and Kafka.
• Troubleshoot application, middleware, and database issues.
• Perform incident management and root cause analysis.

Skills

Unix shell scripting

SQL

Troubleshooting Linux-based middleware

Problem-solving

Analytical skills

Tools

JBoss

WebLogic

MQ

Kafka

Job description

We are hiring for #Production Support - SBE Build

Job Title: Application Maintenance/Production Support - SBE Build

Experience Level: 3-5 years (L2 - Junior)

Domain: GIPS

Type of Work: Junior Linux/Middleware QA - Infrastructure Support

Location: Kuala Lumpur

Job Summary

As a Junior Application Maintenance/Production Support Engineer in the GIPS - SBE Build sub-domain, you will be responsible for monitoring, troubleshooting, and maintaining enterprise applications running on RHEL, JBoss, WebLogic, MQ, and Kafka. You will support incident resolution, performance optimization, and system stability while ensuring minimal downtime.

Key Responsibilities:

Monitor and support Linux-based applications on RHEL, JBoss, WebLogic, MQ, and Kafka.

Troubleshoot application, middleware, and database issues in Oracle/MySQL.

Perform incident management, root cause analysis, and system recovery.

Optimize Unix scripts and SQL queries for improved performance.

Support deployment and patching activities for middleware and applications.

Work closely with development and infrastructure teams to resolve issues.

Ensure system health, security, and compliance with company standards.

Required Skills & Qualifications:

3-5 years of experience in application maintenance and production support.

Proficiency in Unix shell scripting, SQL, and troubleshooting Linux-based middleware.

Hands-on experience with JBoss, WebLogic, MQ, and Kafka.

Strong problem-solving and analytical skills.

Understanding of incident management, change management, and system monitoring.

Interested candidates share updated resume to [e-mail]