Production Coordinator

Gogoprint; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in B2B printing in Southeast Asia is seeking a Production Coordinator. This role involves ensuring smooth production processes by liaising with suppliers, managing order fulfillment, and monitoring inventory levels. Ideal candidates will possess strong organizational skills and have experience or knowledge in production workflows, providing an excellent opportunity for growth in a dynamic environment.

Qualifications

• 1-2 years of experience in production coordination or supply chain.
• Strong attention to detail and customer complaint handling.
• Ability to work with suppliers and track orders effectively.

Responsibilities

• Coordinate with print suppliers for order fulfillment.
• Monitor stock levels and manage inventory.
• Handle customer complaints and ensure effective resolutions.

Skills

Organizational Skills

Multitasking

Communication

Negotiation

Education

Bachelor's degree in Business Administration

Supply Chain Management

Printing Technology

Tools

Inventory Management Systems

Order Tracking Systems

Job description

About Gogoprint

Gogoprint was conceived with the objective to make printing and design more accessible for all SMEs. We believe everyone should have access to low prices and fast delivery! As a tech company, we are focused on developing technology and algorithms that bring us closer to our mission. Our state-of-the-art website provides an easy way for customers of all sizes to order online, while our intelligent production algorithms aggregate orders in the most cost-efficient manner, and subsequently place those bulk orders into the marketplace.

Ordering printed materials used to be difficult and time-consuming. Our technology makes it easy! We work with hundreds of partners and serve thousands of customers every month.

We’re now operating in 3 countries (Thailand, Malaysia & Singapore) with an international team of 60+ people, and we are looking for dynamic and driven individuals to help us grow our business.

Why Choose Gogoprint

• Join the future of B2B printing in Southeast Asia
• We’re building technology that makes printing easy and cheap for all customers, and reduces your workload
• Biggest portfolio of products with low prices and fast delivery
• Highest reviews for a B2B printing company

Job Summary

As a Production Coordinator, you will play a crucial role in ensuring the smooth execution of our production process by coordinating with print suppliers, internal teams, and customers. You will be responsible for ensuring timely order fulfillment, launching seasonal products, monitoring stock levels, and managing the regular procurement process. This role is ideal for an organized and detail-oriented professional with strong coordination skills and a passion for optimizing production workflows.

Job Description:

• Support production coordination with print suppliers to ensure seamless order processing and fulfillment.
• Act as a liaison between internal departments and suppliers for artwork processing and approvals.
• Assist in the launch of new and seasonal products (e.g., CNY and Raya money packets) by coordinating with relevant stakeholders.
• Ensure orders are processed and delivered on time by maintaining effective communication with suppliers.
• Monitor stock levels, maintain adequate inventory in the warehouse, and initiate re-orders as needed.
• Handle customer complaints and collaborate with suppliers to resolve issues promptly.
• Prepare internal quotes for custom orders and coordinate with sales and production teams.
• Assess customer-specific requirements and request quotations from suitable suppliers.
• Calculate and record supplier order pricing to ensure accurate cost tracking.
• Requirements include a Bachelor's degree in Business Administration, Supply Chain Management, Printing Technology, or a related field.
• 1-2 years of experience in production coordination, supply chain, or a similar role in the printing or e-commerce industry; fresh graduates are encouraged to apply!
• Strong organizational and multitasking skills with keen attention to detail.
• Experience working with suppliers and managing order fulfillment processes.
• Excellent communication and negotiation skills to coordinate between internal teams and external suppliers.
• Ability to handle customer complaints professionally and find effective resolutions.
• Proficiency in inventory management and order tracking systems.
• Knowledge of the printing industry, production workflows, or artwork processing is a plus.