Product Support Admin (Fresh Graduates)

Softenger Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider seeks entry-level candidates for product data management and project support in Bayan Lepas, Penang. Applicants must hold a Bachelor's degree and have a positive attitude, with an offered salary of RM 2,300 monthly. The role includes maintaining product data and collaborating with diverse functions to support project management activities.

Qualifications

• 0-1 years of related experience required.
• Must be a Bachelor degree holder from 2023, 2024, or 2025.

Responsibilities

• Participates on medium projects to closure within agreed timelines and standards.
• Audits, validates, and manages submittals of PD requests.
• Maintains product data and resolves configuration issues.

Skills

Basic systems application knowledge

Basic knowledge of product data

Good initiative

Positive working attitude

Education

Bachelor Degree in any specialization

Job description

JOB LOCATION: Bayan Lepas, Penang

MY Citizen: RM 2,300 per month (Max and not able to increase)

CONTRACT: 6 months and extendable

Openings: 20 headcounts

Open for: Entry level candidates based in Penang, with mandatory Bachelor’s Degree (any specialization) – 2023, 2024, or 2025 year passed out only, with experience into Data Entry or Admin Assistance/Customer Support related.

Company Description:

Softenger is an ISO 27001:2022 and ISO 9001:2015 Certified IT Service Provider with a presence in India, Singapore, and Malaysia. For more than two decades, Softenger has been delivering core services into Automation Solutions, IT Infrastructure Services & Solutions, Enterprise Testing as a Service, Application Development Support, and a TalentOrb Applicant Tracking System. The company strongly believes in client satisfaction and has consistently grown and excelled in the IT industry.

Project Overview:

Product Offer Management is key to deploying and managing product data for client products’ initial release and any engineering changes that follow. The team is also crucial to managing products and peripheral components though product release and the associated change activities post release. Put simply, they help to keep our game-changing products at their ground-breaking best. Along the way, the team works directly with diverse functions to help guide project management in the definition, design, building and shipping of systems configuration requirements.

Responsibilities:

• Participates on one medium project to closure within agreed timelines and quality standards.
• Audits, validates and manages submittals of PD requests.
• Set up SKU/Option/Module/Chassis/Order code in Dell internal system – Domino/PAC.
• Product data Maintenance include sustaining request from our stakeholders.
• Own and resolve issues on configuration.
• Work closely with IT to resolve any messaging or SKU issues.
• Product Data Testing as and when needed on quarterly basis.
• Regular maintenance and clean-up of SKU/Options/Order code to ensure our KPIs are met.
• Run standard and Adhoc Queries.
• Participates on one project or two local process improvement to closure within agreed timelines and quality standards Audits, validates and manages submittals of PD requests.
• Communication, critical thinking, collaboration, resilience, self-awareness, and leadership.

Required Skills and Experience:

• Typically requires 0-1 years of related experience, with a Bachelor Degree in any specialization – 2023, 2024, or 2025 year passed out only are encouraged to apply.
• Basic systems application knowledge.
• Basic knowledge of product data.
• Able to on board as soon as possible.
• Good initiative and learning spirit.
• Positive working attitude.
• Willing to work overtime.
• Willing to be on backup on rotation during Public Holidays.