Product Specialist (Process Analytics) - Southern

Monroe Consulting Group; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled sales engineer to join their dynamic team. This role involves managing customer accounts, driving sales growth, and providing essential technical support. The ideal candidate will possess a strong understanding of technical equipment and manufacturing processes, along with excellent interpersonal skills. You will be responsible for establishing new accounts, supporting marketing campaigns, and ensuring customer satisfaction through effective communication and relationship management. If you are a proactive self-starter with a passion for technology and sales, this opportunity is perfect for you.

Qualifications

• Minimum 2 years in a technical sales environment.
• Degree in engineering or relevant field preferred.

Responsibilities

• Manage existing accounts and update sales pipelines.
• Provide technical support and product information to customers.
• Drive project pipelines and negotiate agreements with clients.

Skills

Technical Expertise

Customer Focus

Interpersonal Skills

Communication Skills

Project Management

Sales Skills

Education

Degree/Diploma in Engineering

Relevant Field (Chemistry/Chemical Engineering)

Tools

CRM Software

Control Instrumentation Systems

Data Communication Protocols

Job description

Executive recruitment company Monroe Consulting Group Malaysia's Process Analytics Division is recruiting on behalf of a MNC leader in the precision instruments industry. Our client is seeking a sales engineer with strong technical expertise and customer focus skills involved in managing existing accounts, acquiring new customers, and providing technical support. A deep understanding of the product line is required to effectively address customer needs and provide solutions.

Job Description:
Sales and Marketing

• Managing existing accounts and consistently updating sales pipelines
• Qualifying database and updating CRM
• Establishing new accounts by identifying potential customers; planning and organizing sales call schedules
• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements
• Support Sales Manager in execution of marketing campaigns, leads generation and management
• Provide and present product & technical information to potential and existing customers

Technical Advisory and Product Advocate

• Responsible for actively driving and managing project pipelines
• Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for the company's products
• Communicate regulatory compliance requirements and applications effectively, demonstrating the company's market leadership and expertise in the relevant fields
• Interact with customers' engineering teams to illustrate the company's valued propositions
• Responsible for representing the products to customers and at field events such as conferences, seminars, etc.
• Develop customer's staff by providing technical information and training
• Conduct negotiations to secure a win-win agreement with customers

Service Standards and Customer Relationship Management

• Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in the customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services
• Prepare cost estimates by studying blueprints, plans, and related customer documents
• Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
• Maintaining records of customer communication and sales activity in our CRM system

Key job requirements include:

• Firsthand understanding of technical equipment, process control system and marketing process
• Sound understanding of manufacturing workflows and architecture

Competencies:

• Sound Technical and Business Acumen
• Good Interpersonal and Verbal/Written Communication/ Team-Player
• Customer Focus/ Value Selling Approach /Consultative Selling Approach
• Innovation/Continuous Improvement
• Results Focus /Oriented/ Resilience and Tenacity
• Self/Project (Sales & Tender Stage) Management

Mandatory

• Degree/Diploma in any engineering discipline preferably in Chemistry/Chemical Engineering, or relevant field
• Knowledge on Control Instrumentation System (sensors, transmitters)
• Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals)
• Minimum 2 years working experience in a Technical sales Environment
• Self-starter with a proactive approach
• Understanding of sales & distribution with intermediate project management skills
• Willing to travel (within Malaysia)
• Strong interpersonal skills and influencing ability
• Valid driving license