Product Specialist (Process Analytics) - Central

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic sales engineer with technical expertise and a strong customer focus. In this role, you will manage existing accounts, acquire new customers, and provide essential technical support. Your deep understanding of the product line will enable you to effectively address customer needs and deliver tailored solutions. This position offers the opportunity to drive project pipelines and represent innovative products at industry events. If you are a proactive self-starter with excellent interpersonal skills and a passion for technology, this is the perfect opportunity for you to make a significant impact in a thriving sector.

Qualifications

• Minimum 2 years in a technical sales environment with engineering background.
• Proactive self-starter with strong customer relationship management skills.

Responsibilities

• Manage existing accounts and update sales pipelines effectively.
• Drive project pipelines and provide technical support to customers.
• Prepare cost estimates and communicate improvements to clients.

Skills

Technical expertise

Customer focus skills

Interpersonal skills

Verbal/Written Communication

Results Focus

Self-management

Negotiation skills

Education

Degree/Diploma in Engineering

Relevant field knowledge

Tools

CRM systems

Control Instrumentation Systems

Data communication protocols

Job description

Executive recruitment company Monroe Consulting Group Malaysia's Process Analytics Division is recruiting on behalf a MNC leader in the precision instruments industry. Our client is seeking a sales engineer with strong technical expertise and customer focus skills involved in managing existing accounts, acquiring new customers, and providing technical support. A deep understanding of the product line is required to effectively address customer needs and provide solutions.

Job Description:
Sales and Marketing

• Managing existing accounts and consistently updating sales pipelines
• Qualifying database and updating CRM
• Establishing new accounts by identifying potential customers; planning and organizing sales call schedules
• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements
• Support Sales Manager in execution of marketing campaigns, leads generation and management.
• Provide and present product & technical information to potential and existing customers

Technical Advisory and Product Advocate

• Responsible for actively driving and managing project pipelines
• Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for company's products
• Communicate regulatory compliance requirements and applications effectively, demonstrating company's market leadership and expertise in the relevant fields
• Interact with customers' engineering teams to illustrate company's valued propositions
• Responsible for representing the products to customers and at field events such as conferences, seminars, etc
• Develop customer's staff by providing technical information and training
• Conduct Negotiation to secure a win-win agreement with customers

Service Standards and Customer Relationship Management

• Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services
• Prepare cost estimates by studying blueprints, plans, and related customer documents
• Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
• Maintaining records of customer communication and sales activity in our CRM system

Key job requirements include:

• Firsthand understanding of technical equipment, process control system and marketing process
• Sound understanding of manufacturing workflows and architecture

Competencies:

• Sound Technical and Business Acumen
• Good Interpersonal and Verbal/Written Communication/ Team-Player
• Customer Focus/ Value Selling Approach /Consultative Selling Approach
• Innovation/Continuous Improvement
• Results Focus /Oriented/ Resilience and Tenacity
• Self/Project (Sales & Tender Stage) Management

Mandatory

• Degree/Diploma in any engineering discipline preferably in Chemistry/Chemical Engineering, or relevant field
• Knowledge on Control Instrumentation System (sensors, transmitters)
• Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals)
• Minimum 2 years working experience in a Technical sales Environment
• Self-starter with a proactive approach
• Understanding of sales & distribution with intermediate project management skills
• Willing to travel (within Malaysia)
• Strong interpersonal skills and influencing ability
• Valid driving license