Product Specialist, Channel Management, Maybank2u

Maybank; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution is looking for a candidate to support the development and execution of business projects for its retail Internet & Mobile Banking channels. The ideal candidate will have 3-4 years of experience in the banking or digital space, with strong skills in communication and problem-solving. This role involves collaboration with various internal teams to enhance product offerings and user experience.

Qualifications

• 3-4 years of relevant experience in Retail, Financial Services, or Digital Solutions.
• Experience in product or project management.
• Ability to deliver projects and focus on customer experience.

Responsibilities

• Support in developing and executing business projects for retail Internet & Mobile Banking.
• Collaborate with cross-functional teams to enhance channel growth.
• Manage end-to-end product lifecycle including development and marketing.

Skills

Communication skills

Problem-solving skills

Analytical skills

User-centric thinking

Job description

• To support in developing and execution of business projects to drive engagement and usage of both retail Internet & Mobile Banking channels.
• To support the continuous growth of the retail Internet & Mobile Banking channel in both monetary and non-monetary transactions.
• Collaborate closely with Engineering, Technical Project Managers, Legal, Marketing and other internal cross-functional teams to develop and execute product and business initiatives supporting channel growth and experience improvement.
• To support in managing end-to-end product lifecycle assigned, including product development, product marketing and product operation.

Requirements:

• Relevant experience: 3-4 years in large Retail, Financial Services, Payments or Digital Commerce or other Digital Solutions businesses.
• Strong communication and problem-solving skills.
• Keen analytical and observation skills.
• Experience in product management or project management.
• Experience in delivery of projects, products and customer requirements.
• User centric and always think about customer experience first.
• Personal traits: Positive, passionate, collaborative, self-starter, works well under pressure.