Product Specialist

DKSH Group; Malacca City; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading company in healthcare is seeking a Product Specialist to support sales in the Contact Lenses segment. The role involves managing day-to-day operations, engaging customers, and executing sales strategies. Candidates should possess a degree in a related field and have solid communication skills, alongside a willingness to travel. This position offers a unique opportunity to thrive in a dynamic sales environment.

Qualifications

• Minimum one year experience in a similar role.
• Basic knowledge of industry, market, and regulatory requirements.
• Willingness to travel outstation and cover multiple areas.

Responsibilities

• Support Sales Manager with Contact Lenses products.
• Call/visit customers to solicit orders and conduct product demonstrations.
• Track progress against sales plans and maintain customer data.

Skills

Communication

Negotiation

Selling Skills

Education

Degree in Science or Medical-related discipline

Tools

Office productivity tools

Job description

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Title: Product Specialist

Location:

Malacca, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 185735

Description:

Job Summary

The incumbent works closely with the Sales Manager in managing the Contact Lenses related products.

General Responsibilities

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.