Product Specialist

MSC Trustgate.com Sdn Bhd; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in cybersecurity solutions is seeking a Product Specialist to connect product development with sales and customer success. The role demands a strong programming background, focusing on enhancing product features through technical support and customer insights. Ideal candidates should have a relevant degree and experience in product management or software development.

Qualifications

• Minimum 3 years of experience in Product Specialist or Software/System Development.
• Proficiency in Java, JavaScript, C# or similar programming languages.

Responsibilities

• Design and develop products for quality and scalability.
• Analyze customer feedback to enhance product features.
• Create and maintain technical documentation and training materials.

Skills

Analytical skills

Problem-solving

Communication

Presentation

Education

Diploma or bachelor’s degree in computer science

Diploma or bachelor’s degree in Information Technology

Tools

Jira

Confluence

Figma

AWS

Azure

Job description

We are looking for a technically skilled and customer-focused Product Specialist with a strong programming background to join our growing team. This role bridges the gap between product development, sales, and customer success—delivering technical insights, product support, and user-driven enhancements.

Responsibilities

• Design and develop products aligned with industry best practices to ensure quality, scalability, and maintainability
• Collaborate with project management and development teams to turn customer needs into product features
• Enhance product features by applying industry-standard design principles and best practices to ensure the product is robust, secure, user-friendly, and fully compatible with modern technologies and development methodologies
• Support the sales team with technical expertise, demos, and proof-of-concepts
• Analyze customer feedback and product usage to drive continuous improvements
• Create and maintain technical documentation, training materials, and FAQs
• Assist in API, SDK, or integration tool development
• Train internal teams on product features and updates
• Participate in product testing and QA processes

Competency

• Proven experience in a product specialist, technical support, or software development role.
• Proficiency in one or more programming languages (e.g., Java, JavaScript, Java, C#).
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Experience with product lifecycle tools (e.g., Jira, Confluence, Figma) is a plus.
• Familiarity with SOAP APIs, REST APIs, databases, and cloud platforms (e.g., AWS, Azure) is advantageous.

Qualifications

• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 3 years of experience in Product Specialist or Software/System Development.