Product Quality Engineer

TRILIGHT OPTICS (MALAYSIA) SDN BHD; Seberang Perai; On-site; MYR 70,000 - 98,000; Full time

Job summary

TRILIGHT OPTICS (MALAYSIA) SDN BHD in Perai, Penang is seeking a Product Quality Engineer to maintain and enhance quality across manufacturing operations. You will develop, implement and oversee QA processes to ensure products meet industry standards and customer expectations.

The role drives continuous improvement, supports safety and compliance, and collaborates with suppliers and internal teams to close quality issues, approve corrective actions, and ensure smooth product launches and ongoing

Qualifications

• Associate degree or higher in Electronics, Materials, Semiconductors, or related fields.
• Proven experience in QA/QC in a manufacturing environment.
• Strong knowledge of quality management systems and ISO 9001 standards.
• Proficiency with Six Sigma, SPC and root cause analysis techniques.

Responsibilities

• Organize division of work for supplier self-evaluation forms.
• Coordinate customer site audits and drive corrective action closures.
• Respond to customer feedback, analyze root causes and track corrective actions.
• Handle returned goods and perform quality verification.
• Organize periodic customer complaint analysis and reporting.
• Manage customer quality inquiries and document reviews (ROHS, REACH, MD).
• Coordinate reviews and sign-offs of quality-related agreements with customers.
• Maintain and translate customer documents into internal standards.
• Organize customer routine meetings and close related issues.
• Update and maintain customer return lists and completion instructions.
• Provide quality training on return cases and major errors.

Skills

Quality Assurance

ISO 9001

Six Sigma

Root Cause Analysis

Statistical Analysis

Cross-functional teamwork

Excellent communication

Documentation skills

Education

Associate degree in Electronics, Materials, Semiconductors, or related majors

Tools

Quality testing equipment

Microsoft Office

Quality management software

Job description

About the role

We are seeking a Product Quality Engineer to join TRILIGHT OPTICS (MALAYSIA) SDN BHD in Perai, Penang. This is a full-time position that plays a vital role in maintaining and enhancing our product quality standards across our manufacturing operations. As a Product Quality Engineer, you will be responsible for developing, implementing and overseeing quality assurance processes that ensure our products meet stringent industry standards and customer expectations. This role is instrumental in driving continuous improvement initiatives and supporting our commitment to delivering excellence in every product we manufacture.

Key responsibilities

• Responsible for organizing the division of work for supplier self-evaluation forms
• Responsible for accompanying customer site audits and coordinating resources; lead the determination of customer audit plans and clear division of tasks; approve and drive subsequent corrective action responses until closure on the customer side
• Respond to customer feedback regarding product quality, organize and coordinate cross-departmental resources to analyze root causes, formulate corrective actions, and track/verify action implementation
• Promptly handle customer quality feedback and manage returned goods
• Organize periodic customer complaint summary analysis
• Responsible for quality verification and handling of returned goods and claims
• Responsible for handling customer quality, technical, and system-related inquiries, surveys, and appeals, such as filling out and reviewing customer documents like ROHS, REACH, and MD
• Responsible for organizing the review and signing of various quality-related agreements with customers
• Responsible for organizing the categorization and archiving of final documents provided or outputted by customers, translating them into internal standards
• Responsible for organizing and coordinating customer routine meetings and closing related issues
• Responsible for organizing the update and maintenance of customer return lists, fulfilling completion instructions
• Responsible for quality training on customer return cases. Training timing: when major customer low-level errors, batch returns, or penalty costs occur on the customer side, draft courseware immediately upon occurrence and conduct training
• Participate in the joint sign-off of product quality-related documents
• Drive NPI production quality results based on material/product trial production and customer quality requirements
• Handle interface matters regarding sub-level quality issues for major customers
• Comply with safety production management systems; strictly execute safe operating procedures; implement daily maintenance of equipment; maintain a clean and orderly working environment
• Fulfill general job duties; complete other tasks assigned by superior leaders

What we're looking for

• Associate degree (College) or above in Electronics, Materials, Semiconductors, or related majors
• Proven experience working as a Quality Assurance or Quality Control professional, preferably in a manufacturing environment
• Strong knowledge of quality management systems, ISO 9001 standards and quality assurance methodologies
• Proficiency in statistical analysis, quality tools such as Six Sigma, SPC (Statistical Process Control) and root cause analysis techniques
• Experience with quality testing equipment, measurement instruments and inspection procedures
• Excellent attention to detail with the ability to identify and document quality issues accurately
• Strong problem-solving skills and the ability to work independently as well as collaboratively with cross-functional teams
• Excellent written and verbal communication skills with the ability to present findings and recommendations clearly
• Proficiency in using quality management software and Microsoft Office applications
• A commitment to continuous improvement and a proactive approach to quality enhancement

About us

TRILIGHT OPTICS (MALAYSIA) SDN BHD is a leading manufacturer in the optics and precision manufacturing sector. We are committed to delivering high-quality products and innovative solutions that meet the evolving needs of our customers. Our company values excellence, integrity and continuous improvement, fostering a culture where our employees are encouraged to develop their skills and contribute meaningfully to our success. We pride ourselves on maintaining the highest standards of quality and safety across all our operations, and we invest in our people and processes to ensure sustainable growth and excellence.

What we offer

We offer a competitive remuneration package and a supportive working environment where your contributions are valued. This is a full-time position based in Perai, Penang, offering the opportunity to work with a professional team dedicated to quality excellence. We provide opportunities for professional development, training and career progression within a growing organisation. We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds.