Product Portfolio Management Officer

AXA Group Operations; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global insurance firm seeks a Lead of the Global IAM Product Management Office in Puchong, Malaysia. The role involves driving IAM product strategy and lifecycle management across a digital, SaaS-based organization. Candidates should have 5-10 years of IT management experience, strong skills in IAM technologies and product lifecycle management, and a relevant degree. The position offers a collaborative and inclusive environment focused on growth.

Benefits

Diverse and inclusive work environment

Opportunities for growth

Qualifications

• 5-10 years in IT management; experience in product or PMO functions in a multinational context.
• Proven ability in delivering in Scaled Agile (SAFe) environments.
• Strong technical savviness in IAM and compliance.

Responsibilities

• Lead strategy execution and governance of IAM products.
• Monitor strategic KPIs and business value delivery for IAM.
• Manage vendor relationships and IAM product lifecycle from ideation to retirement.

Skills

IAM technologies

Product lifecycle management

Stakeholder management in matrixed environments

Regulatory compliance (DORA, ISO/IEC 27001/27005/42010, GDPR)

Vendor management and SaaS performance monitoring

IT financials and activity-based costing

Education

Master’s or Bachelor’s degree in Management

Technical field (Computer Science, Information Security, Engineering)

Job description

Overview

About AXA: As a world-leading insurance company, AXA protects what matters. With 153,000 employees in 54 countries serving 105 million customers, AXA fosters a culture of inclusion and opportunity for growth. This description reflects the role within AXA Group Operations, a driver of transformation through technology and innovation.

About the Entity: AXA Group Operations aims to become a sustainable tech-led organization. We operate across 17 countries with global teams leveraging technology, data, sourcing, security and investment allocation to drive scale and efficiency. The three action areas are:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and risk management
• High-Performing Global Team for stronger partnerships with AXA entities

Job Position

The Identity Product Portfolio Excellence team provides governance, technical assurance, and execution oversight for the global Identity and Access Management (IAM) product portfolio strategy across a cloud-first, SaaS-based enterprise architecture. As the Lead of the Global IAM Product Management Office, you will drive the strategic vision, execution, and lifecycle management of IAM products and services across a highly digitalized, international Group with over 160,000 users in more than 30 countries.

You will lead a cross-functional office overseeing strategy execution, product governance, compliance, stakeholder engagement, vendor performance, and sustainability in a cloud-first, SaaS-based architecture.

Responsibilities

• Strategic Planning & Scaled Agile execution planning and performance delivery monitoring.
• Define and align the global IAM product roadmap with Group business and digital strategy.
• Drive the execution of the IAM strategy in a scaled agile environment, ensuring alignment with program increments, OKRs, and transformation initiatives.
• Monitor and report on strategic IAM KPIs and business value delivery.
• Lead global governance of IAM products, ensuring consistency with Group digital product architecture and maintaining governance processes for quality, compliance, innovation, and continuous improvement.
• Establish and maintain strong engagement frameworks with Group entities, business lines, and global digital products; represent IAM in global forums.
• Manage vendor relationships for IAM solutions in a multi-SaaS, cloud-native ecosystem; oversee SLAs and contract compliance.
• Govern end-to-end IAM product lifecycle from ideation to retirement; define and monitor delivery performance and QoS metrics.
• Define and track IAM product cost models, sustainability strategies, and carbon footprint reductions aligned with Group objectives.
• Manage sourcing and capacity planning with HR and procurement; ensure adequate capacity and skills.
• Ensure IAM product compliance with international standards and regulatory requirements (e.g., DORA, ISO/IEC 27001/27005/42010); drive remediation actions and audit readiness.

Deliverables

• Global IAM Strategy Execution
• Published IAM strategy and roadmap aligned with business and security priorities
• Regular strategic progress reviews using agile metrics (OKRs, PI planning)
• IAM Product & Project Portfolio Management with centralized governance
• Engagement framework with Group entities; co-created roadmaps and KPIs
• Change Management, training, and adoption strategies
• Product lifecycle dashboards (QoS, SLAs, MTTR, availability) and release planning
• Vendor and SaaS performance oversight with quarterly reviews
• Cost, budgeting, and sustainability monitoring including carbon footprint dashboards
• Compliance, internal controls, and audit readiness documentation

Qualifications

• Experience: 5–10 years in IT management; proven leadership in product or PMO functions, preferably in a multinational context; experience delivering in Scaled Agile (SAFe) environments.
• Education: Master’s or Bachelor’s degree in Management with strong technical savviness, Computer Science, Information Security, Engineering, or related field.
• Skills: IAM technologies, product lifecycle management, service operations; stakeholder management in matrixed environments; change management and user adoption; regulatory compliance (DORA, ISO/IEC 27001/27005/42010, GDPR); vendor management and SaaS performance monitoring; IT financials and activity-based costing.
• Languages: English and French preferred (Spanish or German a plus).

Certifications (Preferred)

• TOGAF, SAFe, ITIL, PMP, CISM, CISA are a plus
• Finance background with Accounting and Activity Based Costing is a plus

What We Offer

AXA provides a diverse, inclusive environment with opportunities for growth. We are committed to equal opportunities in all aspects of employment and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect.