Product Owner, Fraud (3811)

GBG; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company as a Product Owner within the Fraud Group. This role offers a unique chance to work in a fast-growing environment that combines the agility of a start-up with the stability of an established firm. You will be responsible for analyzing customer needs, leading the development of user stories, and collaborating with various teams to ensure the delivery of high-quality products. If you are passionate about creating impactful solutions and thrive in a flexible workplace, this opportunity is perfect for you. Unleash your potential and contribute to our mission of enabling safe and rewarding digital lives for everyone.

Qualifications

• Proven experience as a product owner or business analyst.
• Strong communication and workshop facilitation skills.
• Ability to create business analysis artifacts.

Responsibilities

• Analyze customer needs and elicit requirements for solutions.
• Lead the creation of user stories and acceptance criteria.
• Collaborate with teams to ensure quality and testing needs.

Skills

Customer-focused

Agile development

Communication skills

Business analysis

Workshop facilitation

User story documentation

Problem-solving

Education

Experience as a product owner

Experience in financial services

Tools

E-R diagrams

Process flowcharts

Data flow diagrams

Wireframing tools

Job description

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere.

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location, or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team

Fraud Group

The Fraud Group is responsible for supporting and developing GBG’s Compliance and Fraud Systems for Application and Transaction Monitoring (GBG Instinct and GBG Predator respectively), and NextGen Unified Platform.

The role

We are looking for an experienced and capable Product Owner to join our regional Fraud team. This position is a permanent, full-time role. The role offers a rare opportunity to work in a fast-growing, best-of-breed company that retains the atmosphere and culture of a start-up. If you're passionate about doing great work in a fantastic, flexible environment, then this could be for you.

What you will do

• Undertake analysis on possible solutions to customer/user needs based upon GBG Fraud propositions and solutions.
• Facilitate meetings with internal business and technology subject matter experts, and external stakeholders where required, to elicit requirements.
• Take the lead in breaking down high-level requirements into smaller, achievable, vertically sliced user stories.
• Take the lead in creating acceptance criteria that clearly articulate the functionality needed before a user story can be considered complete.
• Take the lead in creating business analysis artifacts (flowcharts, system flow diagrams, etc.) that describe the system-level steps involved in a user story.
• In conjunction with our UX team, where required, create wireframes that consider UX principles and clearly articulate the desired user interface for a given story or solution.
• Take the lead in ensuring team members contribute to the creation of, and deeply understand, all user stories at the appropriate points in the development cycle.
• Work with quality assurance and software engineers to ensure testing needs are adequately considered as part of the acceptance criteria.
• Take the lead in explaining small customer-requested functionality enhancements to a sufficient detail so that the team can calculate reasonable, considered development time estimates.
• Actively participate in Agile team ceremonies, contributing to ensure they provide value to the team.
• Contribute to improvements in processes and practices.
• Adhere to requested techniques and practices to meet objectives.
• When required, work with Sales, Professional Services, and Support teams to assist customers with incidents and queries on products and services.
• Occasionally, assist Go to Market staff with responses to tenders.

What are we looking for

• Customer-focused and enjoys helping others.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Experience working in Agile development teams.
• Demonstrated experience in eliciting and documenting customer and system needs and requirements via user stories.
• Ability to create and update common business analysis artifacts (E-R diagrams, process flowcharts, data flow diagrams, etc.).
• Comfortable running workshops and presenting to groups of customers, business people, architects, and engineers.
• Considerable experience as a product owner, business analyst, or architect working on corporate or customer-facing systems.
• Strong experience communicating designs using diagrams, charts, and other documents to internal and external stakeholders.
• Strong experience envisioning solutions to customer needs given pre-existing products or product suites.
• Experience with product development and/or financial services will be highly regarded.
• Awareness of user experience and user interface design techniques and considerations.
• Awareness of SOAP web services and RESTful APIs.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [e-mail] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.