Product Owner (Credit Cards/Cross Border Payments)

Adecco; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global bank is seeking a Product Owner specializing in cross-border payments to drive the development of an innovative remittance platform. This role involves defining product vision, managing stakeholders, and delivering excellent customer experiences. The ideal candidate will possess extensive banking experience and a solid understanding of digital payment products, with a focus on driving transformation in payment processes. Flexible work options and generous leave benefits enhance the overall offer, promoting a diverse and inclusive workplace.

Benefits

Competitive salary structure

Comprehensive benefits for wellbeing

Generous leave entitlements including 30+ days annual leave

Access to wellbeing app and mental health support

Flexible work options including remote flexibility

Continuous learning and career development resources

Inclusive culture championing diversity and equality

Qualifications

• Minimum 10-12 years’ experience in banking with exposure to digital payment products.
• Track record in managing multi-disciplinary teams within an Agile framework.
• Understanding of compliance requirements in banking.

Responsibilities

• Define and maintain product vision and roadmap for cross-border payments.
• Lead stakeholder engagement and manage delivery timelines.
• Optimize product performance based on success metrics and client feedback.

Skills

Product and Project Management

Stakeholder Management

Agile Methodologies

Payments Infrastructure

Analytical Thinking

Communication

Education

Agile or PMP Certification

Bachelor's degree or higher

Job description

Product Owner (Credit Cards/Cross Border Payments)

Our client is a leading global bank with a long-standing presence in some of the world’s most dynamic markets. They operate at the intersection of innovation and tradition, combining global reach with deep local knowledge to drive positive impact for clients, communities, and employees. The organization is known for challenging the status quo, championing diversity and inclusion, and fostering a culture of continuous learning and improvement. If you are looking to join a mission-driven business with a strong purpose and ambitious transformation agenda, this opportunity is for you.

About the Role

Are you passionate about shaping the future of cross-border payments? This is your chance to play a pivotal role in a transformative programme that is reimagining payment experiences across the bank. As the Product Owner within a key strategic workstream, you will spearhead the development and delivery of an innovative remittance platform under the Group’s Fit For Growth (FFG) programme. You’ll work with multi-disciplinary teams to drive digital journeys, product innovation, and platform standardization—turning vision into value while delivering best-in-class customer experiences. If you thrive on owning end-to-end product delivery and building solutions that scale, we want to hear from you.

Key Responsibilities

Define the end-to-end product vision for cross-border payments, in alignment with business strategy.

Develop and maintain a clear product roadmap, prioritising backlog items and crafting user stories to meet business goals.

Act as the voice of the customer and key decision-maker in an Agile squad, driving delivery in line with defined OKRs.

Collaborate with Hive Lead, Chapter Leads, and fellow Product Owners to align on roadmaps, dependencies and priorities.

Business & Commercialization

Work closely with market teams to commercialize new capabilities and promote adoption.

Track product performance and continuously optimize based on success metrics and client feedback.

Processes & Operations

Evaluate and enhance existing back-end systems and technical stacks for optimal straight-through processing.

Lead and manage stakeholder engagement across functions to ensure consistent alignment on deliverables and timelines.

People & Talent

Support squad member development and provide input for performance evaluations.

Identify and address capability gaps, working with Hive and Chapter Leads to ensure resources are appropriately aligned.

Ensure all submissions to internal forums (e.g. QPRs, MPRs) are timely and accurate.

Work closely with Legal, Compliance, Risk, and Technology to ensure regulatory and internal standards are met.

Promote the highest standards of conduct and actively manage emerging risks in the product lifecycle.

The Ideal Candidate

Minimum of 10–12 years’ experience in banking, with strong exposure to Retail Clients and digital payment products.

Proven track record in product and project management, with expertise in cross-border/remittance payments.

Experience working in Agile environments and managing multi-disciplinary teams.

Agile or PMP certification preferred.

Strong understanding of payments infrastructure and network associations.

Financially astute, with budget management and forecasting experience.

Deep appreciation for risk, controls, and compliance requirements in banking.

Excellent communication, stakeholder management, and influencing skills.

Demonstrated resilience, analytical thinking, and ability to work under pressure.

Selling Points

Fair Pay & Benefits: Competitive salary structure in line with the Fair Pay Charter, with comprehensive benefits that cover physical, mental, social, and financial wellbeing.

Retirement & Insurance: Core funding for retirement, medical, and life insurance with optional benefits in select locations.

Time Off: Enjoy generous leave entitlements including 30+ days off annually, 20 weeks of parental leave, sabbaticals, and volunteering days.

Flexible Work Options: Hybrid working models, remote flexibility, and adaptable work schedules to suit your lifestyle.

Wellbeing First: Access to Unmind wellbeing app, mental health support, employee assistance programme, and global self-care tools.

Continuous Learning: Reskill and upskill with access to cutting-edge digital learning tools and career development resources.

Inclusive Culture: Thrive in a values-driven organisation that celebrates diversity, champions equality, and empowers every individual.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Product Owner? How many years' experience do you have as a Pmp Certified Project Manager?

Human Resources & Recruitment 101-1,000 employees

We’re the world’s leading staffing expert. With over 5,200 branches and more than 34,000 passionate full-time employees globally. Each and every one of them is here to help you hire great people and find awesome jobs.

Our consultants are local Malaysians at heart. They understand the people, and they understand the market. When they’re not busy connecting jobs with people and people with jobs, they can be found exploring Malaysia and doing the things we Malaysians love to do.

We’re the world’s leading staffing expert. With over 5,200 branches and more than 34,000 passionate full-time employees globally. Each and every one of them is here to help you hire great people and find awesome jobs.

Our consultants are local Malaysians at heart. They understand the people, and they understand the market. When they’re not busy connecting jobs with people and people with jobs, they can be found exploring Malaysia and doing the things we Malaysians love to do.